Director of External Boutiques

Responsibilities

• Identify and maximize turnover opportunities.
• Develop and implement action plans to reach external boutiques teams’ KPIs and productivity.
• Audit sales potential, define targets, and motivate external boutique teams to achieve sales goals.
• Supervise sales leads conversion.
• Activate product launches, events, walk-ins and CRM campaigns.
• Provide accurate sales forecasts.
• Remain aware of market trends.
• Provide assessments of external Boutique and competitors’ performance (e.g. sales, opening/closing, landlords, activities) to the management.
• Provide regular feedback concerning change in customer behavior and comments (e.g. our product positioning, customer service, demands).

Qualifications

• A minimum of 8 years of experience in luxury sales, with demonstrated leadership of managing key accounts.
• Demonstrated success in delivering sustained growth within premium or ultra-high-end luxury segments in the Americas region.
• Strong commercial and analytical acumen, covering sell-in/sell-out performance, inventory management, forecasting, and market insights.
• Exceptional ability to build long-term partnerships, supported by strong desire to entertain high end clients.
• Genuine enthusiasm for high watchmaking, heritage, and a deep understanding of high-net-worth collectors.
• Collaborative team player who builds strong, trust-based relationships with internal stakeholders.
• Readiness for 50% regional travel.
• Spanish speaking would be a plus.

Benefits

• Compensation and benefits package offered.
• Comprehensive benefits program including medical, dental, and vision programs.
• Health savings and flexible spending accounts.
• Income protection solutions such as life insurance, disability benefits, and 401(k) with employer match.
• Total rewards including paid time off, a wellness reimbursement benefit, and access to the employee assistance program.
• Volunteer days off and support for community initiatives.