Director of Event Technology (SNE) - Cliff House Maine
for section headings. Use - for any list of duties/requirements/benefits, and
for prose.
We need to preserve all substantive information; do not invent or summarize away detail. So we need to include all details from each section.
We must remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. The posting includes some like "For more information on our Competency Group, refer to the Competency Based Talent Management page..." that's maybe not boilerplate but it's a reference; we should keep? It's substantive? It's a reference to internal page; maybe keep as part of Competencies section. Also "Click here to view the benefits options..." is generic; maybe we should drop as it's not specific benefit. Also "Click here to view details on our commitment to inclusivity and belonging." drop.
Also "The above information on this description is not necessarily an exhaustive list..." that's boilerplate; drop.
Also "While this is intended to be an accurate reflection..." drop.
Also "Encore is committed to providing the best benefits options..." drop.
We need to keep salary range.
Now construct sections.
About the role: use Position Overview paragraph.
Responsibilities: we have many bullet-like paragraphs under Key Job Responsibilities with headings like Venue Partner Relationships, Financial Management & Reporting, Operations Management, Technical Ability, Sales Management, Customer Service, People Development. We could either make a single Responsibilities section with ul list items each being a responsibility. But we need to preserve detail; we could break into subheadings? The instruction only says use h3 for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid additional headings? It says use h3 for section headings (list). Likely they expect only those headings. So we should not add extra headings beyond those. So we will have one Responsibilities section with ul list items each summarizing each responsibility area but preserving details. However we must preserve ALL substantive information; we cannot lose detail. If we compress into brief items we lose detail. But we can include detailed prose inside each li? The rule: Use
- for any list of duties/requirements/benefits, and
for prose. So for a list we use ul li; inside li we can have p? Probably we can put prose inside li. So each li can contain detailed description.
Thus we will create ul with li for each responsibility area, each li containing the detailed text (maybe multiple sentences). That preserves detail.
Similarly for Qualifications: we have bullet list: Bachelor’s degree is preferred or equivalent experience, 3+ years of audio visual experience, 1+ years of supervisory experience, 2+ years of customer service or hospitality experience is preferred. Sales experience is a plus, Working knowledge of audio visual equipment in a live show environment, Must be able to successfully complete Level 3 Skills training, Proficiency with the use of computer hardware, Proficiency with computer software and programs, including the Internet and Microsoft Office, Effective leadership abilities and customer satisfaction focus., A valid driver’s license is required for team members who may operate Company vehicles.
We'll put each as li.
Skills: maybe Competencies section. We'll treat as Skills heading. The competencies list: Deliver World Class Service, Hospitality, Ownership, Do The Right Thing, Manages Ambiguity, Drive Results, Directs Work, Achieves Goals, See The Big Picture, Financial Acumen, Value People, Builds Effective Teams. Also there is a note "For more information on our Competency Group, refer to the Competency Based Talent Management page..." we could keep as a p after list.
Physical Requirements: we have detailed list with frequencies. We'll make ul li each line.
Work Environment: paragraph.
Pay: we have salary range paragraph.
Now ensure we don't include any filler like "commensurate with experience". Not present.
Now produce HTML fragment.
Let's craft.
Start with
About the role
then p with Position Overview text.
Then Responsibilities
then ul with li for each area.
We need to copy the text exactly as in posting but maybe remove extra spaces.
Let's extract each responsibility area text:
Venue Partner Relationships:
"Develop and maintain strong relationships with clients at all levels of their organization and provide outstanding customer service while focusing on customer retention. Services events and act as a point of escalation when needed. Identify key issues and decision makers that will influence the contract renewal and leverage all available internal resources to facilitate the planning effort for renewing existing business. Consults with Venue Sales Leadership on sales strategies Participates in business review presentations."
Financial Management & Reporting:
"Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company’s standard operating procedures. Achieve Encore’s financial goals for the location(s) by effectively managing labor, equipment sub-rentals and other costs. Understand and utilize operational and financial reports and completes standard and ad hoc reports accurately and on time. Utilize the Company billing system to coordinate invoicing activities and makes certain that billing is reviewed and approved by clients. See the Big Picture by completing the sales forecast at home location, ensuring they are accurate and submitted timely. Participate in business review presentations as needed, in collaboration with regional management. Manage location P & L and develop action plans to address deficiencies/grow the business. Confirms venue partners process all payments to Encore in a timely basis."
Operations Management:
"Perform and directs daily floor operations including scheduling and equipment setups, operation, and strikes. Ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the venue, and in accordance to brand standards. Anticipate equipment challenges and changes in a timely and professional manner. Use inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment. See the Big Picture by efficiently sharing labor and equipment within the local market. Attend all operational venue meetings such as daily stand up meetings with venue operations staff."
Technical Ability:
"Understand the technical aspects of the job and applies basic to advanced troubleshooting and problem solving skills to resolve equipment and software issues in a timely and professional manner. Effectively utilizes applicable company computer systems. Act as the solo on-site technician for events, if necessary."
Sales Management:
"Create effective strategies to maximize revenue per-event for assigned customers including upsell and cross-sell opportunities. Prepare and deliver compelling presentations that convey the value of Encore and effectively solve customer challenges. Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through www.encoreglobal.com, venue booking system, or other sources as assigned. Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience. Effectively collaborate with vendors and other departments/divisions of the company to capture and service events. Understand event cost structure and incorporate into solution designs according to established profitability guidelines. Attend customer meetings, understanding their goals and responding to their questions, concerns, and challenges. Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times. Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc."
Customer Service:
"Deliver World-Class Service by cultivating and maintaining relationships with customers, small venue personnel and various Encore supporting functions and departments. Position will have oversight to personnel to assist with event execution. Exceed the expectations and needs of internal and external customers. Meet with guests on site to ensure that their needs are met and the equipment setup is accurate and working properly. Monitor small venues and check in on customers throughout the day. Portray a polished and professional image according to the guidelines in the Employee Guide and/or venue standards, and ensures the team adheres to the same standards."
People Development:
"Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality. Embrace and foster the Company's Core Values. Manage performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development. Manages the human resources activities including selection, performance management, and learning Provide focused and continued coaching to develop the skills of team members. Train employees on Encore standards for service and equipment, and ensures they are properly trained on company computer systems. Recommend team members for training opportunities, as needed. Ensure Encore's D,E &I initiatives are implemented."
Now Qualifications list:
- Bachelor’s degree is preferred or equivalent experience
- 3+ years of audio visual experience
- 1+ years of supervisory experience
- 2+ years of customer service or hospitality experience is preferred.
- Sales experience is a plus
- Working knowledge of audio visual equipment in a live show environment
- Must be able to successfully complete Level 3 Skills training
- Proficiency with the use of computer hardware
- Proficiency with computer software and programs, including the Internet and Microsoft Office
- Effective leadership abilities and customer satisfaction focus.
- A valid driver’s license is required for team members who may operate Company vehicles.
Now Skills (Competencies) list:
- Deliver World Class Service
- Hospitality
- Ownership
- Do The Right Thing
- Manages Ambiguity
- Drive Results
- Directs Work
- Achieves Goals
- See The Big Picture
- Financial Acumen
- Value People
- Builds Effective Teams
Then a p: "For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx)."
Physical Requirements: we need to list each bullet.
Let's extract:
General Physical Activities
Sitting: 2-3 hours per day
Standing: 4-5 hours per day
Walking: 4-5 hours per day
Stooping: 2-3 hours per day
Crawling: 2-3 hours per day
Kneeling: 2-3 hours per day
Bending: 2-3 hours per day
Reaching (above your head): 2-3 hours per day
Climbing: 0-1 hour per day
Grasping: 4-5 hours per day
Lifting Requirements
0 - 15 lbs*: Frequently
16 - 50 lbs*: Frequently
51 - 100 lbs: Occasionally
Over 100 lbs: Occasionally
Carrying Requirements
0 - 15 lbs*: Frequently
16 - 50 lbs*: Frequently
51 - 100 lbs: Occasionally
Over 100 lbs: Occasionally
Auditory/Visual Requirements
Close Vision: Continuously
Distance Vision: Continuously
for prose. We need to preserve all substantive information; do not invent or summarize away detail. So we need to include all details from each section. We must remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. The posting includes some like "For more information on our Competency Group, refer to the Competency Based Talent Management page..." that's maybe not boilerplate but it's a reference; we should keep? It's substantive? It's a reference to internal page; maybe keep as part of Competencies section. Also "Click here to view the benefits options..." is generic; maybe we should drop as it's not specific benefit. Also "Click here to view details on our commitment to inclusivity and belonging." drop. Also "The above information on this description is not necessarily an exhaustive list..." that's boilerplate; drop. Also "While this is intended to be an accurate reflection..." drop. Also "Encore is committed to providing the best benefits options..." drop. We need to keep salary range. Now construct sections. About the role: use Position Overview paragraph. Responsibilities: we have many bullet-like paragraphs under Key Job Responsibilities with headings like Venue Partner Relationships, Financial Management & Reporting, Operations Management, Technical Ability, Sales Management, Customer Service, People Development. We could either make a single Responsibilities section with ul list items each being a responsibility. But we need to preserve detail; we could break into subheadings? The instruction only says use h3 for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid additional headings? It says use h3 for section headings (list). Likely they expect only those headings. So we should not add extra headings beyond those. So we will have one Responsibilities section with ul list items each summarizing each responsibility area but preserving details. However we must preserve ALL substantive information; we cannot lose detail. If we compress into brief items we lose detail. But we can include detailed prose inside each li? The rule: Use
- for any list of duties/requirements/benefits, and
for prose. So for a list we use ul li; inside li we can have p? Probably we can put prose inside li. So each li can contain detailed description. Thus we will create ul with li for each responsibility area, each li containing the detailed text (maybe multiple sentences). That preserves detail. Similarly for Qualifications: we have bullet list: Bachelor’s degree is preferred or equivalent experience, 3+ years of audio visual experience, 1+ years of supervisory experience, 2+ years of customer service or hospitality experience is preferred. Sales experience is a plus, Working knowledge of audio visual equipment in a live show environment, Must be able to successfully complete Level 3 Skills training, Proficiency with the use of computer hardware, Proficiency with computer software and programs, including the Internet and Microsoft Office, Effective leadership abilities and customer satisfaction focus., A valid driver’s license is required for team members who may operate Company vehicles. We'll put each as li. Skills: maybe Competencies section. We'll treat as Skills heading. The competencies list: Deliver World Class Service, Hospitality, Ownership, Do The Right Thing, Manages Ambiguity, Drive Results, Directs Work, Achieves Goals, See The Big Picture, Financial Acumen, Value People, Builds Effective Teams. Also there is a note "For more information on our Competency Group, refer to the Competency Based Talent Management page..." we could keep as a p after list. Physical Requirements: we have detailed list with frequencies. We'll make ul li each line. Work Environment: paragraph. Pay: we have salary range paragraph. Now ensure we don't include any filler like "commensurate with experience". Not present. Now produce HTML fragment. Let's craft. Start with
About the role
then p with Position Overview text. ThenResponsibilities
then ul with li for each area. We need to copy the text exactly as in posting but maybe remove extra spaces. Let's extract each responsibility area text: Venue Partner Relationships: "Develop and maintain strong relationships with clients at all levels of their organization and provide outstanding customer service while focusing on customer retention. Services events and act as a point of escalation when needed. Identify key issues and decision makers that will influence the contract renewal and leverage all available internal resources to facilitate the planning effort for renewing existing business. Consults with Venue Sales Leadership on sales strategies Participates in business review presentations." Financial Management & Reporting: "Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company’s standard operating procedures. Achieve Encore’s financial goals for the location(s) by effectively managing labor, equipment sub-rentals and other costs. Understand and utilize operational and financial reports and completes standard and ad hoc reports accurately and on time. Utilize the Company billing system to coordinate invoicing activities and makes certain that billing is reviewed and approved by clients. See the Big Picture by completing the sales forecast at home location, ensuring they are accurate and submitted timely. Participate in business review presentations as needed, in collaboration with regional management. Manage location P & L and develop action plans to address deficiencies/grow the business. Confirms venue partners process all payments to Encore in a timely basis." Operations Management: "Perform and directs daily floor operations including scheduling and equipment setups, operation, and strikes. Ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the venue, and in accordance to brand standards. Anticipate equipment challenges and changes in a timely and professional manner. Use inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment. See the Big Picture by efficiently sharing labor and equipment within the local market. Attend all operational venue meetings such as daily stand up meetings with venue operations staff." Technical Ability: "Understand the technical aspects of the job and applies basic to advanced troubleshooting and problem solving skills to resolve equipment and software issues in a timely and professional manner. Effectively utilizes applicable company computer systems. Act as the solo on-site technician for events, if necessary." Sales Management: "Create effective strategies to maximize revenue per-event for assigned customers including upsell and cross-sell opportunities. Prepare and deliver compelling presentations that convey the value of Encore and effectively solve customer challenges. Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through www.encoreglobal.com, venue booking system, or other sources as assigned. Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience. Effectively collaborate with vendors and other departments/divisions of the company to capture and service events. Understand event cost structure and incorporate into solution designs according to established profitability guidelines. Attend customer meetings, understanding their goals and responding to their questions, concerns, and challenges. Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times. Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc." Customer Service: "Deliver World-Class Service by cultivating and maintaining relationships with customers, small venue personnel and various Encore supporting functions and departments. Position will have oversight to personnel to assist with event execution. Exceed the expectations and needs of internal and external customers. Meet with guests on site to ensure that their needs are met and the equipment setup is accurate and working properly. Monitor small venues and check in on customers throughout the day. Portray a polished and professional image according to the guidelines in the Employee Guide and/or venue standards, and ensures the team adheres to the same standards." People Development: "Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality. Embrace and foster the Company's Core Values. Manage performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development. Manages the human resources activities including selection, performance management, and learning Provide focused and continued coaching to develop the skills of team members. Train employees on Encore standards for service and equipment, and ensures they are properly trained on company computer systems. Recommend team members for training opportunities, as needed. Ensure Encore's D,E &I initiatives are implemented." Now Qualifications list: - Bachelor’s degree is preferred or equivalent experience - 3+ years of audio visual experience - 1+ years of supervisory experience - 2+ years of customer service or hospitality experience is preferred. - Sales experience is a plus - Working knowledge of audio visual equipment in a live show environment - Must be able to successfully complete Level 3 Skills training - Proficiency with the use of computer hardware - Proficiency with computer software and programs, including the Internet and Microsoft Office - Effective leadership abilities and customer satisfaction focus. - A valid driver’s license is required for team members who may operate Company vehicles. Now Skills (Competencies) list: - Deliver World Class Service - Hospitality - Ownership - Do The Right Thing - Manages Ambiguity - Drive Results - Directs Work - Achieves Goals - See The Big Picture - Financial Acumen - Value People - Builds Effective Teams Then a p: "For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx)." Physical Requirements: we need to list each bullet. Let's extract: General Physical Activities Sitting: 2-3 hours per day Standing: 4-5 hours per day Walking: 4-5 hours per day Stooping: 2-3 hours per day Crawling: 2-3 hours per day Kneeling: 2-3 hours per day Bending: 2-3 hours per day Reaching (above your head): 2-3 hours per day Climbing: 0-1 hour per day Grasping: 4-5 hours per day Lifting Requirements 0 - 15 lbs*: Frequently 16 - 50 lbs*: Frequently 51 - 100 lbs: Occasionally Over 100 lbs: Occasionally Carrying Requirements 0 - 15 lbs*: Frequently 16 - 50 lbs*: Frequently 51 - 100 lbs: Occasionally Over 100 lbs: Occasionally Auditory/Visual Requirements Close Vision: Continuously Distance Vision: Continuously