Director of Event Sales & Services

About the role

As Director of Event Sales and Services, you are an ambassador for our exceptional offerings of Fairmont Century Plaza. You will lead the Event Sales department and liaise between multiple departments to meet the needs and exceed the expectations of your clients.

What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the “Western White House,” (as the only venue outside the White House to host state dinners), Century Plaza’s place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor. This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Responsibilities

• Consistently offer professional, friendly and engaging service
• Responsible for the oversight of all catering event arrangements, from booking to execution
• Organize catering bookings from date of booking to departure, including meeting requirements, food & beverage and audio visual
• Work closely with the Director of Sales and Marketing to prepare monthly forecasts and budgeting
• Lead the Event Sales team and conduct performance reviews
• Actively prospect new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections, entertainment, and written communication
• Active in local community/social events and industry meetings
• Develop the annual business and marketing plan for the department in conjunction with the Director of Sales and Marketing
• Work with other sales personnel to generate new business
• Establish and maintain rapport with current clients, prior to, during and post event, encouraging repeat business
• Responsible for negotiating pricing, and drawing-up and securing contracts
• Ens