Director of Enrollment, 2 Hour Learning - $200,000/year USD

About the role

This role is designed to uphold standards for Alpha's ambitious educational model, integrating demanding academics, technology-enabled learning, and elevated expectations for both students and staff. The objective is not to maximize numbers but to ensure fit.

Responsibilities

• Manage the complete enrollment process for a campus, from initial application to final enrollment.
• Evaluate compatibility and facilitate meaningful dialogue with prospective families.
• Oversee 20+ concurrent family relationships across various enrollment stages, ensuring accurate CRM and enrollment documentation.
• Direct campus tours, student shadow visits, and decision-oriented meetings that articulate outcomes, expectations, and ideal candidate profiles.
• Ensure accurate CRM and enrollment documentation (HubSpot and SIS) to enable forecasting, prioritization, and sustained service excellence.

Requirements

• 3+ years providing premium, individualized service in settings where service excellence directly influences brand perception (education, high-end hospitality, executive assistance, exclusive membership organizations, or owner-operated services).
• Proven ownership of a full-cycle client, admissions, or enrollment process from initial contact through onboarding completion.
• Experience managing 20+ client, guest, or family relationships concurrently at varying stages, supported by a reliable tracking and prioritization system.
• Capacity to share specific examples of consultative decision-making, including instances where you advised against your product or service due to poor fit.
• Professional written communication proficiency with senior leaders, high-net-worth individuals, or discerning clients.
• Readiness to reside in or relocate within 60 days to one of these markets: Greenwich, CT; Boca Raton, FL; Atlanta, GA; or Boston, MA.
• Authorization to work in the United States without visa sponsorship.

Nice-to-have Requirements

• Experience in admissions for selective private schools or competitive enrollment programs.
• Background in high-end hospitality, VIP guest relations, or executive-level support positions.
• Experience developing or optimizing enrollment workflows, standard operating procedures, or service benchmarks.
• Comfort leveraging data and CRM analytics to enhance conversion quality, not merely pace.