Director of Engineering, Software

Responsibilities

• Lead and scale engineering teams responsible for building, operating, and evolving mission-critical, revenue-driving SaaS platform capabilities.
• Partner closely with the VP of Engineering, Product leadership, and cross-functional stakeholders to align engineering execution with business goals and strategic priorities.
• Own delivery, quality, reliability, and engineering velocity, ensuring teams consistently ship high-impact, customer-focused solutions.
• Drive organizational clarity including team structure, ownership boundaries, execution models, and career growth paths.
• Establish and refine engineering best practices across architecture, development, testing, deployment, observability, and on-call operations.
• Balance short-term execution with long-term technical strategy, including platform scalability, technical debt reduction, and modernization initiatives.
• Coach, mentor, and retain Team Leads and Senior Engineers, fostering a high-performance and growth-oriented engineering culture.
• Serve as a key voice in planning, prioritization, and technical trade-off discussions, using data and engineering judgment to guide decision-making.
• Own engineering KPIs including delivery predictability, reliability, quality, cloud efficiency, engineering velocity, and customer-impact metrics.
• Partner with Security, Compliance, and Platform teams to ensure engineering practices meet enterprise security, privacy, and regulatory standards.
• Drive continuous improvement across engineering processes, delivery frameworks, and operational practices.

Requirements

• Requires a Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or equivalent professional experience and a minimum of 10 years of software engineering experience, including 5 years leading managers and multi-team engineering organizations.
• Proven experience leading SaaS platform modernization initiatives, ideally including: Multi-tenant platform architectures, Cloud-native systems operating in AWS or comparable public cloud environments, Scaling production platforms supporting enterprise customers.
• Experience working within enterprise security and regulatory compliance frameworks such as SOC 2, PCI-DSS, CMMC, or comparable standards.
• Strong understanding of enterprise SaaS operational requirements including availability, security, compliance, performance, and observability.
• Experience navigating technical and business trade-offs between modern architecture initiatives and existing revenue-generating systems.
• Pragmatic technical depth with the ability to challenge design decisions, guide architecture discussions, and mentor senior technical leaders.
• Demonstrated success building and scaling high-performing engineering teams and leadership pipelines.
• Comfortable operating within hands-on, low-ego, high-ownership cultures typical of growth-stage SaaS organizations.
• Excellent communication and executive partnership skills with the ability to connect engineering strategy, execution, and business outcomes.
• Exposure to AI tools, platforms, and engineering productivity capabilities, with experience partnering across teams to deliver AI-enabled SaaS features or development workflows.