Director of Engineering - Distribution

About FareHarbor

FareHarbor is dedicated to enhancing travel experiences worldwide. Founded in 2013 in Hawaii and acquired by Booking Holdings in 2018, FareHarbor is the largest reservation software provider for tours, activities, and attractions. Our global community of 700+ passionate individuals works tirelessly to support over 20,000 businesses globally.

FareHarbor's core values include thinking client first, being part of 'Ohana, being curious and learning, owning it, acting with integrity, and embracing challenges. Our Ohana thrives on innovation, collaboration, and mutual respect.

About The Role

The Distribution team at FareHarbor ensures seamless connectivity and control for clients across various systems. This role involves managing multiple interconnected systems including Desk, Affiliates engines, External APIs, and FH Sites, which are designed for mobile-first, brand-flexible, and conversion-optimized experiences.

You'll lead and grow the engineering team, focusing on technical strategy, execution, reliability, and people leadership. Key responsibilities include defining service-level objectives (SLOs)/service-level indicators (SLIs), running incident response, and continuously improving observability and dashboards for partner health and performance.

Additionally, you'll build and manage high-performing, multidisciplinary teams through best practices and AI-driven performance boosts. You'll also recruit, manage, and coach managers, setting a high standard for both the team and yourself.

Requirements

• 10+ years engineering experience with at least 4 years leading managers or broad, cross-functional engineering teams.
• Strong operational instincts: SRE/observability, incident leadership, and continuous reliability improvements.
• Great people leader: hires well, develops managers, sets priorities, and creates accountability.
• Strong experience designing, building, and shaping high-scale distributed systems, with a demonstrated ability to drive growth through effective technology use (platforms, integrations, and customer-facing services).
• Managing velocity while building for scale — proven skill balancing rapid delivery and GTM urgency with sound architecture, long-term maintainability, and technical debt management.
• Own system health: accountable for SLOs/SLIs, observability, incident response, and continuous reliability improvements; strong operational instincts and experience with SRE practices.
• Experience modernizing legacy platforms — migrating or evolving monoliths into more scalable, maintainable architectures while minimizing business disruption.

Bonus Points

• Experience in travel, marketplaces, eCommerce, or integrations with OTAs and large external partner sites.

Benefits

• Medical, dental, and vision coverage
• 26 vacation days, 10 sick days, and 12 paid holidays per year
• Global leave benefit (22 weeks paid parental leave, 2 weeks paid grandparent leave, extended care, and bereavement leave)
• Life insurance policy
• 401(k) with employer matching
• Social hours & events and team-building
• Wellness benefits (Headspace subscription & wellness webinars)
• Work-from-home assistance
• Hybrid-friendly work environment
• Paid volunteer hours

Salary Range

$186,880 - $280,319, plus 25% bonus potential

Please Note

You must be authorized to work in the United States for this position.

Equal Opportunity Employer

We are committed to fostering an inclusive workplace where every voice is heard and everyone is empowered to thrive. FareHarbor is an equal opportunity employer in accordance with all applicable federal, state, and local laws. We do not discriminate based on race, color, religion, gender, gender identity, sex, national origin, disability, age, or veteran status, or any other classification protected by federal, state, or local law.