Director of Emergency Services
Paul Davis Restoration of Omaha · Omaha, NE · 3 days ago
On-siteHealthcare$70k–$85k/yrFull-time
Benefits
- Paid IICRC Training
- Vehicle Allowance
- Company Cell Phone
- Company Shirts
- Medical, Dental and Vision Benefits
- 401(k)
- 401(k) matching
- Competitive salary
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
Responsibilities
- Management and delegation of Emergency Services Department staff
- Recruit, train and coach Emergency Services Department staff
- Set goals for each team member that can be explained and measured; conduct annual, mid year and 90 day performance reviews with staff
- Participate in the hiring process
- Conduct monthly staff meetings
- Use tools and reporting to budget and margin results
- Drive response, urgency and safety
- Promote morale and engagement
- Recruit vendors and subcontractors; ensure subcontractor compliance
- Communicate and negotiate with insurance carriers
- Maintain and create good relationship with insurance carriers and vendors
- Auditing of customer service complaints
- Manage and exceed expectations for job profit
- Ensure production meets the set Gross Profit goals
- Collection of payment from closed jobs
- Monitor and address safety issues and practice safety practices including proper PPE
- Marketing and sales of your company services to current and potential client base, insurance carriers, and industry professionals
- Collect Accounts Receivable
- Attend industry related trainings
Qualifications
- High School Diploma or GED required
- 5+ years experience in a Management or Leadership role within the Restoration Industry
- 3+ years experience within the Emergency Services Department within the Restoration Industry
Requirements
- Must be able to stay in a stationary position up to 50% of the time
- Frequently move about client’s properties to complete estimates and oversee completion of jobs
- Constantly operates a computer
- Communicate and converse with customers and staff over the phone and face to face
- Occasionally will lift up to 50lbs
- Safely operate a company vehicle