Jobs · Customer Service · California

Director of Donor Relations, 2 Hour Learning - $400,000/year USD

Crossover · Santa Monica, CA · 1 wk ago
Customer Service$400k/yrFull-time

About the role

This role is designed for a private school leader who wants to focus on academic impact and parent relationships rather than operational or fundraising tasks. You will lead the parent-facing function for Alpha in Los Angeles, San Francisco, or Miami, with success measured by enrollment growth and parent advocacy. Approximately half your time will be spent externally, building partnerships and engaging with ultra-high-net-worth (UHNW) families, while the other half will involve resolving escalated parent issues while safeguarding the academic model.

Responsibilities

  • Develop local visibility by establishing partnerships with independent advisors, family offices, and private clubs, and hosting workshops and community gatherings to drive inbound interest.
  • Manage the full admissions cycle for affluent families, including conducting information sessions, following up individually via CRM, making enrollment decisions, and communicating when the school is not the right fit.
  • Convert enrolled parents into vocal advocates for 2 Hour Learning by facilitating advocacy workshops and parent-to-parent networks.
  • Address escalations beyond the capacity of others, determining whether issues stem from the model, campus implementation, or family alignment, and documenting resolutions for network-wide reference.
  • Maintain consistent engagement with current families through regular touchpoints and relay patterns and feedback to leadership.

What You Won’t Be Doing

  • Leading capital campaigns, major gifts programs, or donor cultivation efforts.
  • Organizing PTAs, parent committees, or groups that influence school policy.
  • Overseeing facilities, finance, legal matters, vendors, technology, marketing, or community logistics.
  • Developing curriculum or providing instructional coaching to teaching staff.
  • Granting exceptions or modifications to the educational model in response to parent requests.
  • Merely logging and answering complaints or drafting routine parent updates.
  • Resolving conflict through avoidance; diplomacy requires delivering difficult messages.
  • Operating remotely; this is an on-site, full-time, public-facing position that includes evening and weekend engagements.

Requirements

  • 7+ years in a position centered on high-stakes relationships, such as head of school, fundraising, enterprise sales, private wealth management, or client success.
  • Direct experience working with ultra-high-net-worth (UHNW) families, including households with $1M+ annual earnings or families paying full tuition at elite private schools.
  • Background in a parent-facing or client-facing capacity at an independent or private K-12 school, or within UHNW client services.
  • At least one instance of personally guiding a sensitive matter to resolution, such as a parent crisis, staff investigation, press inquiry, or regulatory interaction.
  • Demonstrated history of upholding standards when challenged by influential individuals.
  • Reside in the Los Angeles, San Francisco, or Miami metro area, with the ability to work on-site full-time, including evening and weekend events.
  • Authorized to work in the United States without sponsorship.

Nice-to-have Requirements

  • Current or recent Head of School—or the Head's senior deputy—at a top-tier independent K-12 institution (NAIS-member or equivalent tier).
  • Leadership experience across multiple campuses or sites (e.g., network superintendent, regional director, COO of a school network).
  • A UHNW client-services background applied to school leadership, such as single-family office, private wealth management, or major-gifts development at an elite preparatory school or Ivy League institution.
  • An established network within UHNW circles or influential local organizations in Los Angeles, San Francisco, or Miami.
  • Crisis communication experience involving regulators, press, or board-level stakeholders.
  • Practical AI development experience, such as building custom GPTs, agents, or vibe-coded internal tools applied in a real operational setting.
  • An advanced degree (M.Ed., MBA, or doctorate), though not required.

About 2 Hour Learning

2 Hour Learning is transforming education by replacing the outdated one-size-fits-all model with AI-driven personalized learning. Students consistently rank in the top 1-2% nationally, with the top 20% achieving 6.5x growth. The organization focuses on talent and performance, offering a dynamic environment where innovators, educators, and AI specialists collaborate to fix a broken school system.

Pay

The compensation for this role is $400,000 USD per year, paid weekly.

Schedule

This is a full-time, W2 employee position with immediate access to benefits. The role is on-site and includes evening and weekend community engagements.

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