DIRECTOR OF DINING TECHNOLOGY- UNIVERSITY OF UTAH, SALT LAKE CITY, UT
Job Summary
Recruiter customize based on specifications of the job.
Key Responsibilities
- Answers IT helpdesk telephone calls from both Corporate and remote employees; troubleshoots and resolves majority of computer problems on telephone
- Troubleshoots and resolves on-site desktop computer problems
- Tracks and reports on helpdesk calls and provides timely response to support requests, following through to ensure user satisfaction
- Provides initial LAN, computer hardware, Windows, Microsoft Office and remote communication support
- Ensures timely installation/upgrade of hardware including network cards, video cards, hard drives, system boards, modems, etc.
- Captures physical setup and configuration of PCs, printers and other peripherals
- Ensures compliance with support call procedures related to timing, reporting and follow through
Preferred Qualifications
- Excellent verbal and written communication skills
- One plus years of experience with PC hardware and software installation, problem diagnosis, troubleshooting and resolution in a LAN/WAN environment
- Commitment to providing excellent customer service
- Extensive hands-on knowledge of user support procedures and processes
- Knowledge of Windows 2000, Windows NT, Windows 95, Windows 98
- Knowledge of Microsoft Office 97 & 2000; Microsoft Outlook 98 & 2000
- Preferred knowledge of Microsoft Windows XP and Office XP
- Knowledge of RAS, VPN, PCAnywhere and other remote connectivity tools
- Ability to diagnose and fix software and hardware configuration problems
- Ability to establish and maintain strong working rapport with users, vendors and LAN admin/engineering staff
- Ability to lift and carry PCs and other computer hardware
Benefits
- Medical
- Dental
- Vision
- Life Insurance/AD
- Disability Insurance
- Retail Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave
About the Role
Chartwells Higher Education is re-inventing the on-campus dining experience. We are challenging the norm and setting new standards by investing in high-tech, food-infused social spaces that bring people together to promote meaningful relationships and interactions. We are food-forward difference makers, bound together by a desire to feed hungry minds and prepare students for success.
Qualifications
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Schedule
Applications are accepted on an ongoing basis.
Pay
Salary: $70,000 - $80,000
Skills
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.