Director of Data Science in Disability

About the role

MetLife is seeking an experienced director in Data Science for the Disability product initiatives within its Group Benefits business. The objective of these initiatives is to responsibly expand MetLife’s market share in the Disability & Absence space and to improve employer and participant satisfaction with MetLife’s Disability offerings, while meeting cost targets. Reporting directly to the CDAO for Group Disability insurance, this position will oversee all Advanced Analytics and AI efforts for this product line.

Responsibilities

• Date Science in Disability & Absence: Claims auto-adjudication logic and models, claims scoring and claims duration models, fraud waste and abuse analyses and models, triage models.
• Advanced analytics leadership: Educate business partners in dental and vision and the related technology areas about the potential for analytics to add significant business value, influence relevant stakeholders and increase the use of advanced analytics in those business areas.
• Initiative delivery: Co-develop and execute the data and analytics roadmap for Dental and Vision, aligned with business objectives and enterprise data strategy.
• Claims automation: Enhance auto-adjudication models to substantially increase auto-adjudication rates, as well as processing speed, while maintaining accuracy.
• Data Science: Ideate, design and execute various data science solutions that provide meaningful business outcomes, in collaboration with major stakeholders.
• Global team and resource management: Fully integrate a global team spanning by balancing U.S. employees, India-based employees (both in multiple locations) and consulting resources. Drive consistent culture and performance standards to maximize effectiveness.
• Proactive D&A leadership: Proactively identify and propose data-driven solutions to business challenges, leading analytics organization beyond traditional service provider role to become strategic innovation partner driving business transformation.

Requirements

• Master's degree in Statistics, Mathematics, Computer Science, or related quantitative field, B.S. degree with relevant experience or continuing education.
• 10+ years of progressive experience in data science field with leadership experience.
• 3 to 5+ years of Disability, life, medical or P&C insurance experience.
• Solid understanding of HIPAA, the state insurance regulatory environment and other regulations relevant to data and data science in U.S. consumer insurance.
• Demonstrated expertise in advanced analytics, statistical modeling, and data science, including classical, modern (ML/non-parametric) and AI methodologies.
• Proficiency in statistical programming languages (Python, R).
• Demonstrated expertise with LLMs, prompt engineering/design, RAG architectures, fine tuning, and evaluation frameworks.
• Expertise in data governance, Data/ML Ops, and/or data engineering, and related software and procedures.
• Proficiency in SQL.
• Prominent track record of leading analytics teams and delivering business value via creative data solutions while interacting with many stakeholders in a complex organization.
• Excellence in stakeholder management and executive communication.

Qualifications

• Experience with employee benefits plans is a plus.
• Experience with building AI agents (e.g., LangChain) is a plus.
• Expertise in Business Intelligence is a plus.
• Experience with Hadoop and MS Azure is a plus.

Benefits

We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!

Pay

The expected salary range for this position is $170,000 - $210,000. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.

Schedule

This is a hybrid role requiring a minimum of 3 days per week in office.