Director of Data Center Field Engineering

About the role

We are seeking an experienced Director of Data Center Field Engineering to lead a growing North America organization responsible for field delivery across enterprise, large scale, mission critical, colocation, and hyperscale Data Center environments. The Director leads through three Practice Leads and is accountable for the overall workforce, partner ecosystem, delivery performance, organizational capability, and operating health of the Data Center Field Engineering organization. This is a leader of leaders role. The Director is expected to build the organization and operating capability required to support growth while maintaining strong execution, quality, accountability, workforce readiness, and financial discipline. The role works across Professional Services, project delivery, technical teams, resource management, partners, and business leadership to ensure the organization can support what the business is committing to deliver.

Responsibilities

• Lead, coach, develop, and hold accountable three Data Center Field Engineering Practice Leads.
• Set clear expectations for leadership, workforce readiness, utilization, delivery health, quality, performance management, and accountability across the organization.
• Maintain a forward looking view of demand, capacity, skills, geography, workforce risk, and future hiring or partner requirements.
• Build workforce strategies that use the right mix of employees, contractors, and delivery partners based on demand, capability, cost, location, and risk.
• Maintain a Data Center partner ecosystem with the capability, capacity, geographic coverage, quality, and union or non-union support required by the delivery model.
• Maintain visibility to major customer engagements, delivery risks, resource issues, partner concerns, quality trends, and escalations.
• Provide leadership on major delivery issues that require organizational, workforce, partner, or cross functional decisions.
• Drive consistent adoption of Field Engineering delivery methods, tools, quality expectations, escalation practices, and operating processes.
• Monitor utilization, workforce cost, partner spend, labor mix, productivity, capacity, and other operating measures