Director of Customer Success

We need to output HTML fragment with sections: About the role, Responsibilities, Qualifications, Benefits, maybe Work Style? The instructions: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Include a section ONLY when posting has real, specific content. So we need sections for About the role, Responsibilities, Qualifications, Benefits, Work Style? Work Style is not in list but could be considered maybe "Work Style" not a standard heading; but we could treat as maybe "Work Style" not required. The list includes Benefits, Pay, Schedule. We have Benefits content. No Pay or Schedule specifics. So we omit those. We also have "Employment Type: Full-Time Location: Hybrid in VA or NY (U.S.-Based Applicants Only)" - that's metadata; we should fold minor metadata into a short

or drop it. Probably include a short paragraph at top with that info. We must not repeat job title as heading. The job title is "Director, Customer Success". Not to be used as heading. We need to preserve all substantive information. Remove boilerplate like cookie/navigation/legal/EEO etc. There's none. We need to output only HTML fragment, no /, no markdown fences. Thus produce something like:

Employment Type: Full-Time • Location: Hybrid in VA or NY (U.S.-Based Applicants Only)

Then

About the role

with paragraph(s) from that section. Then

Responsibilities

with

• items. Then

  Qualifications

  with
  • items. Then

    Benefits

    with
    • items. Potentially also a section for "Work Style" but not in prescribed headings; maybe we could incorporate into Benefits or as a paragraph after Benefits. But instructions: Use

      for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It says e.g., not exhaustive list; we could add other headings if appropriate, but better to stick to those. Work Style could be considered part of Benefits or maybe we can add a

      Work Style

      but not in list; risk. Safer to incorporate into a paragraph after Benefits without heading, or maybe include as part of Benefits? But it's separate. Could add a

      Work Style

      as it's substantive. The instruction says "Use

      for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." The e.g. suggests those are examples, not exclusive. So we can add Work Style heading. But they also say "Prefer a few substantive sections over many thin ones." Work Style is substantive; we could include. Let's include sections: About the role, Responsibilities, Qualifications, Benefits, Work Style. Now extract content. About the role paragraph: "We are looking for a dynamic, data-driven, and charismatic Director of Customer Success to join our team. The successful candidate will advise executive leadership on strategies to grow and retain Pixalate's customers and partners, and will lead and develop the Customer Success team. This person will also build and maintain active relationships with key clients through regular and consistent engagement, bringing deep market knowledge and programmatic expertise to every conversation." That's the whole About The Role. Responsibilities list: - Partner with the executive team to set strategy that drives customer engagement, growth, and retention, with a focus on churn reduction and client advocacy. - Lead, coach, and develop the Customer Success team, setting clear goals and holding the team accountable to performance and revenue targets. - Own and manage key client relationships across Pixalate's client roster, particularly those in the programmatic ecosystem such as major sell-side platforms ("SSPs"), demand-side platforms ("DSPs"), ad exchanges, agencies, and publishers. - Guide customers toward their business goals and address their concerns about ad fraud prevention and privacy compliance. - Use a data-driven approach to monitor customer engagement metrics, team KPIs, and account health, identifying risk and taking decisive next steps. - Stay ahead of the competitive landscape, new industry developments, and standards. - Collaborate with Sales and Marketing to build and optimize strategies for upsell and cross-sell opportunities. Qualifications list: - BA/BS degree in a technical, business, or related field (or equivalent experience) - 4+ years of experience in client-facing customer success, technical account management, and/or technical sales roles at SSPs, DSPs, exchanges, advertisers, agencies, publishers, ad networks, or other digital advertising technology vendors - Advanced experience creating strategies, guidelines, and objectives that drive customer engagement, growth, and retention - A proven record of leading a high-performing customer success team and meeting performance and revenue goals - Deep understanding of Invalid Traffic (IVT) and viewability in digital advertising - Expert knowledge of programmatic digital advertising, enough to translate client requests for Pixalate's technical teams and provide strategic client guidance - Strong grasp of the differences and similarities among digital advertising channels (e.g., desktop, mobile web, in-app mobile, and OTT/CTV across display, video, and native advertising) - Ability to translate insights from Pixalate's product suite into ROI-focused, operational client recommendations - Expert communication skills and the ability to hold C-level customer conversations that drive business opportunities - Understanding of digital media terminology and ad operations tools and practices (e.g., campaign optimization, JavaScript, tagging, cookies, macros, and platforms) Benefits list: - Health & Wellbeing: Medical, dental, and vision insurance, with 100% of employee premiums covered by Pixalate and 50% for dependents - Generous parental leave and maternity leave - Unlimited PTO - Financial: 401(k) - Employee referral bonus program - Monthly internet reimbursement Work Style list (from "Work Style" paragraph): - Remote-first, working from the DC or NY metro area - Casual, flexible work environment - Annual team events - Clear path to senior leadership as Pixalate's team grows - International and domestic travel We also have a description of Pixalate after benefits: "Pixalate is an online trust and safety platform..." That's company description; maybe we should include as a paragraph after Work Style or maybe as part of About the role? It's not part of any section; but it's substantive info about company. Could include as a

      after Work Style, maybe under a heading "About Pixalate"? Not in list but could be added. However instructions: include a section ONLY when posting has real, specific content for it. This is company overview; could be a section "About the Company". But not in examples. Might be okay to add as a

      without heading. Safer to include as a paragraph after Work Style. We must not include boilerplate like "Pixalate is an online trust and safety platform..." It's not boilerplate; it's substantive. Thus final HTML:

      Employment Type: Full-Time • Location: Hybrid in VA or NY (U.S.-Based Applicants Only)

      About the role

      We are looking for a dynamic, data-driven, and charismatic Director of Customer Success to join our team. The successful candidate will advise executive leadership on strategies to grow and retain Pixalate's customers and partners, and will lead and develop the Customer Success team. This person will also build and maintain active relationships with key clients through regular and consistent engagement, bringing deep market knowledge and programmatic expertise to every conversation.

      Responsibilities

      • Partner with the executive team to set strategy that drives customer engagement, growth, and retention, with a focus on churn reduction and client advocacy.
      • Lead, coach, and develop the Customer Success team, setting clear goals and holding the team accountable to performance and revenue targets.
      • Own and manage key client relationships across Pixalate's client roster, particularly those in the programmatic ecosystem such as major sell-side platforms ("SSPs"), demand-side platforms ("DSPs"), ad exchanges, agencies, and publishers.
      • Guide customers toward their business goals and address their concerns about ad fraud prevention and privacy compliance.
      • Use a data-driven approach to monitor customer engagement metrics, team KPIs, and account health, identifying risk and taking decisive next steps.
      • Stay ahead of the competitive landscape, new industry developments, and standards.
      • Collaborate with Sales and Marketing to build and optimize strategies for upsell and cross-sell opportunities.

      Qualifications

      • BA/BS degree in a technical, business, or related field (or equivalent experience)
      • 4+ years of experience in client-facing customer success, technical account management, and/or technical sales roles at SSPs, DSPs, exchanges, advertisers, agencies, publishers, ad networks, or other digital advertising technology vendors
      • Advanced experience creating strategies, guidelines, and objectives that drive customer engagement, growth, and retention
      • A proven record of leading a high-performing customer success team and meeting performance and revenue goals
      • Deep understanding of Invalid Traffic (IVT) and viewability in digital advertising
      • Expert knowledge of programmatic digital advertising, enough to translate client requests for Pixalate's technical teams and provide strategic client guidance
      • Strong grasp of the differences and similarities among digital advertising channels (e.g., desktop, mobile web, in-app mobile, and OTT/CTV across display, video, and native advertising)
      • Ability to translate insights from Pixalate's product suite into ROI-focused, operational client recommendations
      • Expert communication skills and the ability to hold C-level customer conversations that drive business opportunities
      • Understanding of digital media terminology and ad operations tools and practices (e.g., campaign optimization, JavaScript, tagging, cookies, macros, and platforms)

      Benefits

      • Health & Wellbeing: Medical, dental, and vision insurance, with 100% of employee premiums covered by Pixalate and 50% for dependents
      • Generous parental leave and maternity leave
      • Unlimited PTO
      • Financial: 401(k)
      • Employee referral bonus program
      • Monthly internet reimbursement

      Work Style

      • Remote-first, working from the DC or NY metro area
      • Casual, flexible work environment
      • Annual team events
      • Clear path to senior leadership as Pixalate's team grows
      • International and domestic travel

      Pixalate is an online trust and safety platform that protects businesses, consumers and children from deceptive, fraudulent and non-compliant mobile, CTV apps and websites. Our software and data have been used to unearth multiple high profile criminal and illegal surveillance cases including: Gizmodo: An iCloud Feature Is Enabling a $65 Million Scam, New Research Says; Adweek: A 7-Figure Ad Fraud Scheme Running on Roku Underlines Murkiness of CTV; Washington Post: Your kids’ apps are spying on them; Pro Publica: Porn, Piracy, Fraud: What Lurks Inside Google’s Black Box Ad Empire; ABC7 News: The State of Children's Privacy Online; NBC News: How many apps are tracking your children. Our team of lawyers, data scientists, engineers, economists and researchers span globally with presence in California, New York, Washington DC, London and Singapore.