Director of Customer Success

About the role

This role will lead account strategy and success planning for complex healthcare clients, with a strong focus on retention, growth, and long-term partnership health. The Director will work closely with executive and technical stakeholders to strengthen client relationships, address risks early, and ensure commitments are delivered. This position also partners cross-functionally to translate performance data into action and advance measurable outcomes for clients.

Responsibilities

• Own account strategy and success plans, aligning client priorities with growth opportunities
• Build trusted relationships with executive and technical stakeholders and influence decisions effectively
• Lead executive governance meetings, preparing insights and action plans to advance partnerships
• Anticipate account risks, lead escalations, and maintain accountability for commitments
• Drive revenue growth and retention by identifying upsell and cross-sell opportunities
• Track performance metrics and translate data into actionable recommendations for clients
• Coordinate with cross-functional teams to ensure client needs are met and delivery commitments are fulfilled

Qualifications

• 7+ years of experience in healthcare, technology, or consulting in client-facing leadership roles
• Proven director-level accountability for complex healthcare accounts and strategy execution
• In-depth knowledge of risk adjustment and quality programs, including CMS-HCC and HEDIS frameworks
• Experience in healthcare SaaS and collaboration with technical teams on client issues
• Ability to influence executive stakeholders and navigate complex environments without direct authority
• Track record of driving account revenue, retention, and client satisfaction
• Strong analytical and communication skills, with proficiency in executive presentations

Benefits

• Competitive salary based on experience and skills
• Bonus potential for exceeding performance expectations
• 401k plans to support future financial security
• Opportunities for growth and advancement within the company
• Comprehensive medical, dental, and vision insurance plans
• Tax-free dependent care account for eligible expenses
• Life insurance and short-term/long-term disability coverage
• Excellent PTO policy promoting work-life balance
• Supportive team environment fostering collaboration

Compensation

$195,000 – $217,000 annually

Location

Remote — US-based candidates only; no visa sponsorship available.