Director of Customer Success - AI

Responsibilities

• Drive metrics for customer success, focusing on value realization and retention rates
• Lead customer adoption and satisfaction through technical expertise and strategic engagement
• Manage executive relationships with enterprise clients as a trusted advisor for AI solutions
• Develop success plans aligned with customer business objectives and AI capabilities
• Collaborate with internal teams to ensure smooth implementation and system improvements
• Establish best practices for customer success from onboarding through renewal
• Champion the company Business AI Cloud Platform to drive AI adoption and transformation

Qualifications

• 10+ years in consulting, customer success, or professional services with a focus on enterprise technology solutions
• 5+ years directly engaging with AI products in advisory or delivery roles
• Experience engaging with C-Suite executives in various settings for 5+ years
• Proven record of delivering ROI and exceeding customer satisfaction targets
• Experience in enterprise sectors like healthcare, finance, or retail where AI is impactful
• Strong background in AI solution architecture and business applications of AI
• Exceptional communication skills, both verbal and written, with a client-centric approach

Pay

$150,000 – $180,000 annually

Schedule

Remote - US based candidates only, no visa sponsorship available