Director of Customer Program Management

We need to output HTML fragment with headings

for sections present: About the role (Position Overview), Responsibilities (Key Responsibilities), Qualifications, maybe Working conditions? The instructions: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Include a section ONLY when posting has real, specific content. So we need sections: About the role (Position Overview), Responsibilities (Key Responsibilities), Qualifications, Working conditions? Not listed as standard but could be considered "Working conditions". Not in list but we could still use

for it? The instruction says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but suggests those examples. Probably we should stick to those headings if content matches. Working conditions could be under "Requirements"? Not exactly. Could be omitted or included as a paragraph without heading? The instruction: "Prefer a few substantive sections over many thin ones." So maybe combine Working conditions into a paragraph under Qualifications or as a separate section with heading "Working conditions"? Not in list but could be okay. However they said use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). That implies we should use those headings when applicable. Working conditions not in list, but we could still use

but maybe better to avoid extra heading. Could embed working conditions in a

under Qualifications or as a separate

without heading. The instruction: "Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

or drop it." So we can have a short

for metadata like location? Not present. We'll just output sections: About the role, Responsibilities, Qualifications. Possibly also "Working conditions" as a

after Qualifications. We must preserve all substantive information, not invent or summarize away detail. Use

• for any list of duties/requirements/benefits. So for Responsibilities we need to break into list items. The responsibilities are bullet-like paragraphs. We'll create
  • each responsibility. Qualifications also list items. We must not include boilerplate like EEO, equal opportunity, etc. Remove those. Also remove "About Us", "Come Join Us!", note to recruiters, etc. We must not include sections like Benefits, Pay, Schedule if not present. There's no explicit pay or schedule or benefits. So omit those. We need to output only HTML fragment, no /, no markdown fences. Let's craft:

    About the role

    Position Overview ...

    Then responsibilities. We need to capture all responsibilities text. Let's extract responsibilities section: Integrated customer program delivery Own and maintain the integrated customer program plan, translating agreed commitments into milestones, deliverables, accountable owners and acceptance criteria. Connect milestones for new product introduction, qualification, supply readiness, and production ramp to customer schedules, including product transfers where applicable. Track performance against commitments and drive corrective actions with the teams responsible for execution. Cross-business alignment and dependency management Partner with internal program management functions to identify and manage dependencies across Product BUs, functions, manufacturing sites, and external partners. Drive timely resolution of conflicting priorities and resource constraints, escalating tradeoffs to the appropriate decision-makers. Bring customer delivery requirements and unresolved conflicts into cross-customer steering discussions. Program governance and performance visibility Establish and run the operating cadence for assigned strategic customers. Lead weekly Customer Ops Reviews focused on commitments, delivery performance, risks, recovery plans, and required decisions. Maintain a consolidated, fact-based view of customer program health, including backlog versus delivery, qualification readiness, critical dependencies, and revenue at risk. Present program status impartially, ensuring that aggregate reporting does not obscure risks to critical products, sites, or customer milestones. Prepare and present program updates and decision materials for executive reviews in partnership with Sales and Customer BU leadership. Risk management, recovery and escalation Maintain a consolidated risk register. Identify risks early, assess customer impact, and establish mitigation and recovery plans with named owners and completion dates. Partner with Sales and Finance to quantify revenue at risk and track the effectiveness of recovery actions. Serve as the program escalation lead, working with Sales and Customer BU leadership to resolve issues that cross organizational boundaries and coordinate internal and customer-facing escalations. Frame escalations around the facts, available options, recommended actions, and required decisions. Track issues through verified closure and incorporate lessons learned into future execution. Aligned customer communication Support Sales and Customer BU leadership with timely, accurate, and consistent program communication that reflects one aligned Coherent position. Build effective working relationships with customer program and operational counterparts within the agreed engagement model. Ensure customer updates explain delivery impact, recovery actions, outstanding decisions, and the timing of the next update. Validate new or revised customer commitments with responsible delivery teams and coordinate internal agreement before communicating changes to customer commitments. Program leadership and continuous improvement Lead cross-functional initiatives to improve delivery processes, reduce recurring execution gaps, and scale program management practices as customer requirements grow. Coach and mentor program managers and cross-functional team members to strengthen planning, risk management, and escalation discipline. Success Measures On-time delivery against agreed customer commitments, including schedule and quality requirements. Early identification of risks and fewer late surprises. Timely resolution of cross-functional issues and verified closure of recovery actions. Accurate and credible executive and customer status reporting. Fewer recurring or avoidable customer escalations, with material risks escalated promptly. Visibility into revenue at risk and the effectiveness of recovery plans. Customer satisfaction and leadership confidence in coordinated delivery across Coherent. We could treat Success Measures as part of responsibilities or separate section? Not in list headings but could be included under Responsibilities as part of list. But maybe better to keep as part of responsibilities. We'll create a single
    with each bullet as
    • . Might be many items; okay. Qualifications section: Qualifications At least 15 years of progressive experience in B2B technology program management, operations, or product management, including leadership of complex, customer-facing programs across multiple businesses, functions, or geographies. Experience with hardware development, qualification, and production ramps, preferably in photonics, optical communications, semiconductors, lasers, or related technology industries. Experience with large strategic customers, new product introductions, product transfers, supply-constrained environments, or multi-site delivery programs is preferred. Strong capability in integrated planning, dependency management, risk assessment and recovery execution. Proven ability to influence without direct authority and resolve competing priorities constructively, along with experience leading culturally and technically diverse teams across regions. Demonstrated leadership of cross-functional initiatives, including coaching or mentoring program managers and other team members. Executive presence and the ability to explain the customer impact of technical and operational issues and identify the executive decisions required. Sound judgment in ambiguous, high-pressure situations, with a results-oriented approach to customer satisfaction. Strong analytical, communication, and stakeholder management skills, with proficiency in using data and analytics to assess performance and support decisions. Bachelor’s degree in engineering or a related technical discipline, or equivalent relevant experience. Program management certification is advantageous. Working conditions paragraph: Working conditions This is an on-site position. Occasional off-site meetings or travel are required. Flexibility to support teams and customer operations across multiple time zones is required. Regular interaction with internal teams and external contacts is part of the role. We could put as

      without heading or with

      Working conditions? Not in list but maybe okay. To be safe, we can just put as a

      after Qualifications without heading. We must not include boilerplate like ICARE values, equal opportunity, etc. Remove those. Also remove "About Us", "Come Join Us!", note to recruiters. Now produce HTML. Let's craft:

      About the role

      The Director of Customer Program Management (CPM) is accountable for integrated program delivery for assigned strategic customers across multiple product lines, ensuring that Coherent’s businesses and functions align around customer commitments, clear ownership, and timely execution. As the customer-facing program leader within the Strategic Customer Office, the CPM connects customer requirements and milestones with the plans of the teams responsible for delivery. The role partners closely with Customer BU leadership, Sales, Product BUs, Engineering, Operations, Quality, and Supply Chain to manage dependencies, resolve issues, and provide an accurate, consolidated view of program performance. Through reliable execution and consistent communication, the CPM strengthens customer trust and supports Coherent’s ability to expand strategic engagements.

      Responsibilities

      • Own and maintain the integrated customer program plan, translating agreed commitments into milestones, deliverables, accountable owners and acceptance criteria.
      • Connect milestones for new product introduction, qualification, supply readiness, and production ramp to customer schedules, including product transfers where applicable.
      • Track performance against commitments and drive corrective actions with the teams responsible for execution.
      • Partner with internal program management functions to identify and manage dependencies across Product BUs, functions, manufacturing sites, and external partners.
      • Drive timely resolution of conflicting priorities and resource constraints, escalating tradeoffs to the appropriate decision-makers.
      • Bring customer delivery requirements and unresolved conflicts into cross-customer steering discussions.
      • Establish and run the operating cadence for assigned strategic customers.
      • Lead weekly Customer Ops Reviews focused on commitments, delivery performance, risks, recovery plans, and required decisions.
      • Maintain a consolidated, fact-based view of customer program health, including backlog versus delivery, qualification readiness, critical dependencies, and revenue at risk.
      • Present program status impartially, ensuring that aggregate reporting does not obscure risks to critical products, sites, or customer milestones.
      • Prepare and present program updates and decision materials for executive reviews in partnership with Sales and Customer BU leadership.
      • Maintain a consolidated risk register.
      • Identify risks early, assess customer impact, and establish mitigation and recovery plans with named owners and completion dates.
      • Partner with Sales and Finance to quantify revenue at risk and track the effectiveness of recovery actions.
      • Serve as the program escalation lead, working with Sales and Customer BU leadership to resolve issues that cross organizational boundaries and coordinate internal and customer-facing escalations.
      • Frame escalations around the facts, available options, recommended actions, and required decisions.
      • Track issues through verified closure and incorporate lessons learned into future execution.
      • Support Sales and Customer BU leadership with timely, accurate, and consistent program communication that reflects one aligned Coherent position.
      • Build effective working relationships with customer program and operational counterparts within the agreed engagement model.
      • Ensure customer updates explain delivery impact, recovery actions, outstanding decisions, and the timing of the next update.
      • Validate new or revised customer commitments with responsible delivery teams and coordinate internal agreement before communicating changes to customer commitments.
      • Lead cross-functional initiatives to improve delivery processes, reduce recurring execution gaps, and scale program management practices as customer requirements grow.
      • Coach and mentor program managers and cross-functional team members to strengthen planning, risk management, and escalation discipline.
      • On-time delivery against agreed customer commitments, including schedule and quality requirements.
      • Early identification of risks and fewer late surprises.
      • Timely resolution of cross-functional issues and verified closure of recovery actions.
      • Accurate and credible executive and customer status reporting.
      • Fewer recurring or avoidable customer escalations, with material risks escalated promptly.
      • Visibility into revenue at risk and the effectiveness of recovery plans.
      • Customer satisfaction and leadership confidence in coordinated delivery across Coherent.

      Qualifications

      • At least 15 years of progressive experience in B2B technology program management,