Director of Credit & Risk

Job Summary

We are seeking a Director of Credit & Risk to own underwriting strategy, portfolio performance, and lender-facing execution for Order.co’s credit offering. This role reports into the Head of Payments & Credit and operates as the day-to-day owner of the credit function.

Key Responsibilities

• Design and formalize underwriting policies, approval frameworks, and risk thresholds.

• Translate business objectives into clear, scalable credit decisioning logic.

• Continuously evolve policy based on portfolio performance, loss trends, and growth targets.

• Own end-to-end portfolio health, including approval rates, utilization, delinquency, and loss performance.

• Build and maintain core reporting (cohort analysis, vintage tracking, unit economics).

• Identify emerging risk signals and take proactive action to protect portfolio performance.

• Serve as a primary interface with external lending and trade credit partners.

• Lead recurring performance reviews, reporting, and data discussions.

• Ensure compliance with relevant agreements and proactively manage covenant performance.

• Translate internal portfolio data into clear, credible narratives for institutional stakeholders.

• Personally underwrite and approve complex or high-value accounts.

• Conduct deep analysis of customer financials, business models, and risk profiles.

• Structure credit decisions that balance growth with disciplined risk management.

• Establish SOPs, QA processes, and decisioning frameworks to ensure consistency and scalability.

• Provide guidance and oversight to junior underwriting and operations team members.

• Implement processes that reduce manual work while improving decision quality.

• Partner with Product, Engineering, and Data teams to improve underwriting workflows and automation.

• Collaborate with GTM and Operations on customer-level decisions and escalations.

• Provide input into product and infrastructure decisions that impact credit performance.

Qualifications

• 8–12+ years of experience in commercial credit, underwriting, or asset-backed lending.

• Strong experience interacting with institutional lenders or capital providers.

• Proven ability to design or evolve credit policies and underwriting frameworks.

• Deep understanding of portfolio analytics, including loss drivers and performance segmentation.

• Experience operating in a high-growth or evolving environment where structure is still being built.

• Ability to operate as a hands-on individual contributor while influencing across teams.

Benefits

• Competitive compensation including base salary and equity

• Employer-sponsored 401(k) with match

• Comprehensive medical, dental, and vision coverage

• Flexible time off and hybrid work environment

• Opportunity to build and scale a critical function at a high-growth fintech company

Location

New York, NY