Director of Continuous Quality Improvement

About Us

Valley Cities has recently been selected to lead efforts in Washington State to become a Certified Community Behavioral Health Clinic (CCBHC), reflecting compliance with stringent national standards in behavioral health care. This status enables broader service availability, improved integration of mental health and substance use treatment, enhanced crisis intervention capabilities, and ensures services are accessible to all, regardless of financial circumstances. We are excited about the future ahead! We're looking for people who want to make a real difference in behavioral health while growing alongside a mission‑driven team. Employees joining Valley Cities at this time will become part of an impactful organization dedicated to advancing community behavioral health, that is grounded in compassion, equity and community impact. Join us to make significant contributions during pivotal moments in the lives of others!

Role Overview

The Director of Continuous Quality Improvement (CQI) provides agency-wide leadership for Valley Cities Behavioral Health Care's quality improvement, performance measurement, and outcomes management functions across all outpatient, residential, and community programs. The Director designs, implements, and maintains the agency's Continuous Quality Improvement Plan; leads data-driven improvement initiatives; and ensures quality activities meet the requirements of federal, state, and payer regulations, accreditation standards, and contractual obligations.

Responsibilities

• Develop, implement, and annually update the agency-wide Continuous Quality Improvement Plan, ensuring alignment with the agency's mission, vison and strategic plan, and applicable regulatory and accreditation requirements.
• Chair and provide staff leadership to the agency CQI Committee, including agenda development, action tracking, and reporting of committee outcomes to executive leadership and the Board of Directors.
• Lead structured improvement initiatives using recognized methodologies (e.g., Plan-Do-Study-Act cycles, root cause analysis, process mapping) across clinical and administrative operations.
• Establish, monitor, and report key performance indicators (KPIs) for access, engagement, clinical outcomes, safety, client experience, and operational performance across all sites.
• Oversee client satisfaction and experience-of-care surveys, grievance trend analysis, and integration of client and family voice into improvement activities.
• Coordinate quality-related components