Director of Community Relations - The Park at Surprise

About the role

The Park at Surprise is seeking a mission-minded and relationship-driven sales & marketing leader to join their team as the Director of Community Relations. This full-time opportunity offers competitive pay and benefits, including health, dental, vision, life, accident insurance, an employer HSA contribution, a referral program, paid vacation, sick leave, and holidays. There's also an opportunity for growth within the organization, achievement awards, and complimentary meals during scheduled shifts.

Responsibilities

• Develop and increase occupancy levels and high-quality census through actively campaigning to sell the Community’s outstanding senior living options and living standards.
• Be the community leader responsible for providing the highest level of customer service including building a prospect base, responding to inquiries, generating and giving community tours, and performing purposeful follow-up.
• Coordinate the annual and monthly marketing action plans.
• Maintain census rates and inquiry history.
• Maintain marketing collateral.
• Cover all move-ins.
• Maintain the mailing and follow-up calls with customers and referrals.
• Complete a weekly marketing report.
• Maintain Guest and Showrooms.
• Communicate regularly with department managers, community leaders, and other marketing staff.
• Perform other duties as assigned.

Qualifications

• Sales and marketing experience.
• Experience working in the senior living industry is preferred.
• Effective leader who loves working with seniors.
• Team-focused individual with a deep commitment to customer service.
• Must be drug-free and submit to drug screening upon hire and routinely.
• Must be able to pass a criminal background check upon hire and as required by state regulations.
• Able to communicate effectively with residents, families, staff, vendors, and the general public.

About Koeslch Communities

Koelsch Communities is a third-generation, family-owned, and operated company that operates nearly 40 communities in eight states, with multiple new communities in development. They have been leading the Senior Living industry for over 65 years, delivering world-class customer service, home craftsmanship, and unprecedented amenities. Koelsch Communities strives to provide a positive, rewarding, and enjoyable environment to all of its employees and residents. They are committed to creating happiness by providing the finest living experiences anywhere.

Equal Opportunity Employer

Koelsch Communities is an equal opportunity employer and these protections extend to all management practices and decisions, including recruitment and hiring, appraisal systems, promotions/demotions, training, and any other career development programs. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status (physical or mental), family medical history, genetic information, political affiliation or any other non-merit-based factors.