Director of Community Relations - Outside Sales

About the Role

Since 1996, Always Best Care has helped families with non-medical in-home care and assisted living placement services. The Director of Community Relations plays a pivotal role in the success of our business by establishing and maintaining contacts that develop into sales leads. This is primarily a field position focused on working with local healthcare providers—such as hospitals, skilled nursing facilities, doctors’ offices, and medical clinics—as well as local businesses like financial planners, chambers of commerce, and networking groups. The role involves face-to-face marketing visits, community-based demonstrations, and presenting professional in-services. Additionally, the Director supports families through Community Placement Services to assist with transitions.

Portrait of an Always Best Care Director of Community Relations

• Demonstrates excellent selling skills
• Communicates effectively and proactively
• Demonstrates effective organizational skills
• Accepts direction and guidance
• Demonstrates competitive spirit
• Goal and career orientated
• Professional dress and demeanor
• Demonstrates leadership qualities
• Inherently courteous and polite
• Able to treat clients with the highest level of respect and professionalism
• Takes on additional responsibilities and assignments willingly
• Takes pride in Always Best Care and the services and programs it represents
• Shows respect to Always Best Care employees and customers

Responsibilities

• Call on local businesses, healthcare facilities, physicians, clinics, and eldercare facilities to generate sales.
• Establish and maintain customer relationships while providing the highest quality customer service.
• Meet or exceed established sales targets.
• Conduct presentations and/or staff in-services to community groups and professional staff.
• Participate in health fairs, awareness days, and other community events.
• Join and attend area networking and chamber groups.
• Seek, develop, and participate in marketing opportunities in the community.
• Establish working rapport with healthcare professionals in the territory.
• Monitor program growth through tracking marketing success.
• Provide complete and concise activity reports to management.
• Become an expert in Community Placement Services in the designated territory while mastering transition services for families.
• Assist in the development of goals and objectives for Always Best Care.
• Assist in assuring continued customer service support by answering customer inquiries as required.
• Perform other related duties as assigned.

Requirements

• Demonstrate exceptional interpersonal skills, multi-tasking, and problem-solving abilities.
• Present well to clients and peers.
• Demonstrate working knowledge of healthcare in home and institutional settings.
• Comfortable with closing/asking for business.
• Excellent telephone communication skills.
• Basic knowledge of office and typing skills, good writing and creative skills.
• Good organizational and problem-solving skills.
• Proficiency in Microsoft Office and willingness to be trained in Always Best Care-specific computer programs.
• A basic understanding of medical terminology relating to the senior population and rehabilitative care; willingness to obtain certifications that enhance knowledge of Health and Safety programs within the first 6 months of hire.
• Valid driver’s license, reliable transportation, and insurance.
• Group presentation skills.