Director of Community Relations

Responsibilities

• Build and maintain strong relationships with community partners, healthcare providers, and referral sources to support admissions growth and maintain census goals.
• Represent the center at targeted community events, health fairs, networking meetings, and outreach opportunities, while planning and facilitating at least two community engagement programs per month.
• Develop and execute monthly business and outreach plans by analyzing referral and admission trends to guide weekly strategies and community engagement efforts.
• Lead and coordinate support groups, identify advertising opportunities, and oversee social media content that highlights services, resident testimonials, and community involvement.
• Collaborate closely with the Admissions Director to ensure smooth resident transitions and maintain consistent, timely follow-up with prospective clients and families.
• Perform other duties as assigned in support of community relations, admissions, and organizational goals.

Qualifications

• College degree preferred, with experience in sales strongly preferred—particularly within healthcare, long-term care, or pharmaceutical settings.
• A strong understanding of healthcare services and the long-term care environment is highly beneficial.
• Knowledge of and compliance with all company policies, procedures, and regulatory requirements, including Drug-Free Workplace standards.
• Demonstrated professionalism, strong interpersonal skills, and a commitment to resident dignity, safety, and exceptional customer service.
• Ability to maintain reliable attendance, appropriate professional appearance, and adherence to all safety and equal opportunity standards.

Benefits

• Tuition reimbursement
• Employee referral bonus
• Health, vision, and dental benefits
• 401(k) with match, Employee engagement and culture committee
• Company-sponsored life insurance
• Employee assistance program (EAP) resources