Director of Community Engagement, Alpha - $200,000/year USD

About the role

As the Director of Community Engagement, you will be the parent‑facing leader who builds trust, guides hard conversations, and partners with student‑focused Guides to protect the coaching relationship while driving community growth and retention. You own real‑time decisions in ambiguous situations, shape campus traditions, and ensure families feel heard and confident in Alpha’s unconventional, AI‑powered model.

Responsibilities

• Own the relationship with every family on campus, and lead the hard conversations. Find the real concern, deliver a clear decision, hold it, and follow through until it stays resolved. This is also where you defend Alpha's model through screen‑time worries, skeptical relatives, and moments of doubt.
• Operate as the parent‑facing co‑leader alongside your Guides. Align before and after sensitive conversations, protect the coaching relationship they hold with students, take family issues off their plate, and make sure families always know who owns what.
• Make the real‑time calls in ambiguous student and family situations, and route child‑safety, legal, and high‑risk matters through the correct escalation path immediately.
• Build the community: campus traditions, parent networks, and local partnerships, each with a defined outcome behind it, plus the trusted parent champions who become the campus's most credible voice.
• Own the growth contribution your campus phase calls for, against outcomes agreed up front and tracked as the campus changes. At a launch or under‑enrolled campus, that means developing local demand and personally owning admissions follow‑through to enrollment. At a mature campus it means retention, referrals, and clean handoffs to admissions.

What you won’t be doing: forwarding concerns to someone else is not the job; you are a decision‑maker, not a liaison; keeping the peace by saying yes, softening a standard, bending the model, or treating parent concerns as a ticket queue; escalating every ambiguous situation to avoid owning the call, or sitting on something that belongs with campus leadership, safety, or legal; taking over mentoring and coaching decisions that belong to your Guides; routine school administration, desk work, or waiting for a playbook before you act.

Requirements

• Live within commuting distance of one of these campuses, or relocate within 60 days: Boca Raton, FL; Burlington, VT; Jackson Hole, WY; Las Vegas, NV; Palm Beach, FL; Park City, UT; Tulsa, OK
• On‑site full‑time, including early mornings, late afternoons, evening events 2–3×/month, and occasional weekends
• Legally authorized to work in the U.S