Director of Commercial Insurance (Ohio)

Overview Director of Commercial Insurance (Ohio) Location - Hybrid in Cleveland area About Alera Group Founded in 2017, Alera Group is one of the nation's leading independent insurance and financial services firms. We combine the strength of a national organization with the personalized service and expertise of local teams to help clients succeed across Employee Benefits, Property & Casualty Insurance, Retirement Plan Services, Wealth Services, and Human Capital Solutions. Why Join Alera Group? Collaborate with purpose – Work alongside colleagues who believe the best results come from strong partnerships, shared expertise, and supporting one another.Build your career – Expand your expertise through meaningful work, continuous learning, and opportunities across a growing national organization.Make an impact – Help businesses protect what matters most while delivering solutions that support their long-term success. The Opportunity At Alera Group, our Property & Casualty team partners with businesses to identify risks, protect assets, and deliver insurance solutions that support long-term success. As a Director of Commercial Insurance (Ohio), you'll help build trusted client relationships, deliver exceptional service, and provide proactive guidance that helps clients confidently navigate an evolving risk landscape. Responsibilities Lead, coach, and develop the Commercial Lines service team by setting performance expectations, fostering accountability, and supporting professional growthPartner with producers, business development teams, and leadership to align client service strategies, retention objectives, and business goalsOversee staffing, hiring, onboarding, account assignments, and workload management to ensure efficient operations and exceptional client serviceEstablish, monitor, and continuously improve departmental goals, service standards, workflows, and operational performance metricsDrive client retention by ensuring consistent service delivery throughout onboarding, relationship management, stewardship, and renewal processesSupport agency growth initiatives through collaboration with sales leadership, carrier partners, and internal stakeholders while promoting a client-focused cultureEnsure compliance with company policies, agency best practices, regulatory requirements, and risk management standardsServe as the primary escalation point for complex service issues while maintaining strong strategic relationships with carrier and vendor partners Qualifications Required Qualifications Active Property & Casualty Insurance License7+ years of Commercial Lines insurance experienceMinimum of 3 years of leadership experience managing Account Managers, client service teams, or similar insurance professionalsStrong knowledge of commercial insurance coverages, policy forms, endorsements, and carrier marketsExceptional leadership, coaching, communication, and relationship-management skillsStrong organizational, analytical, and problem-solving abilitiesExperience with agency management systems such as Applied Epic, AMS360, or similar platforms Preferred Qualifications Bachelor's degreeProfessional designations such as CIC, CPCU, CRM, or similarExperience leading large books of business and multi-person client service teamsExperience implementing operational improvements and service excellence initiativesDemonstrated success supporting client retention, team development, and business growth objectives Compensation Salary Range - $130,000–$175,000 annually DOE Benefits Eligible colleagues enjoy a comprehensive benefits package including - Medical, dental, and vision insuranceLife and disability coverage401(k)Generous paid time offProfessional development and career growth opportunities Additional Information Work Arrangement This position is Hybrid. Travel Requirements - Occasional travel may be required to support office implementations, training, and collaboration with project teams. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class. Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process. Location Type Hybrid - 2 or less days in office