Director of Clinic Operations

About the role

Eisner Health is a Federally Qualified Health Center (FQHC) providing comprehensive medical, dental, behavioral health, and optometry services. We serve over 40,000 patients annually in Los Angeles County.

Responsibilities

• Provides senior operational leadership for the day-to-day operations of Eisner Health clinics
• Ensures clinic-level leaders and staff are positioned to achieve organizational goals for access, quality of care, patient satisfaction, and operational efficiency
• Serves as the primary operational escalation point for day-to-day issues affecting clinic performance or patient experience, resolving barriers and escalating risks as appropriate
• Makes decisions and takes action to ensure clinics operate reliably, efficiently, and in alignment with organizational standards, policies, and financial expectations
• Monitors performance metrics and financial data to evaluate operational effectiveness, to ensure budget alignment, to identify opportunities for improvement, and implement corrective actions
• Partners with the Director of Centralized Support Services to monitor and coordinate management of referrals, medical records, and other supportive services
• Partners with Director of Quality Operations on the execution of improvement strategies, patient outreach, and care coordination supporting Eisner Health’s clinical quality measure performance
• Partners with Clinical Applications Manager on the development of EHR templates, workflows, and related operational processes
• Partners with the Director of Revenue Cycle to ensure accurate capture of billing and financial information and adherence to revenue cycle policies, procedures, and regulations
• Serves as the representative of clinic operations on key committees including (but not limited to) Clinical Applications Governance and Risk Management
• Partners with other internal and external leaders, teams, and individuals to support and execute initiatives that drive Eisner Health’s organizational objectives and mission

Requirements

• Bachelor’s degree in a relevant field (e.g., public health, healthcare administration, data analytics, or related), or equivalent combination of education and experience
• Minimum of 5 years of progressive leadership and management experience in healthcare operations or a related field, with at least 2 years at a director level
• Thorough understanding of outpatient and managed care principles and systems, including team-based care principals, PCMH, HIPAA & HITECH regulations
• Experience working for or with Federally Qualified Health Centers is preferred
• Possess strong business and technical writing abilities and effective communication skills, both written and verbal
• Possess strong knowledge of project management principles structure
• Highly organized with attention to detail, self-directed, efficient and able to manage multiple and complex projects on time
• Demonstrate skill in building effective relationships and influencing at all levels across the health center
• Demonstrate organization, coordination, problem-solving, and time management skills
• Demonstrate ability to work in a changing environment and effectively with people of diverse cultures, ages, and backgrounds
• Current California driver’s license, State-required insurance and a driving record acceptable to the Center’s insurance carrier, when using personal vehicle on Center business

Compensation

$140,000 - $160,000

Benefits

• PTO accrual rate of 7.08 hours per pay period (26 pay periods per year)
• 9 Paid Holidays
• 40 hours of paid Jury Duty time per year
• Medical, Dental, & Vision insurance (HSA eligible PPO option available)
• Flexible Spending Accounts (Healthcare, Dependent Care, & Transportation)
• Employer-sponsored life insurance & long-term disability
• 30 free visits per year for Chiropractic or Acupuncture
• 301k plan with a 3% employer contribution
• $1,000 per year tuition reimbursement