Director of Client Services (San Francisco)

Key Responsibilities

• Lead business development efforts across clinical development and CRO service offerings, with a focus on mid-size and emerging biotech clients
• Identify, target, and secure new business opportunities, owning the full sales lifecycle from prospecting through close
• Build and nurture senior-level relationships (Clinical, Medical, R&D, and Procurement stakeholders) to position the organization as a strategic partner
• Develop tailored proposals, capabilities presentations, and RFP responses aligned to client clinical and operational needs
• Collaborate cross-functionally with clinical operations, regulatory, biometrics, and medical teams to scope solutions and ensure seamless delivery
• Drive revenue growth against defined targets, maintaining accurate pipeline forecasting and sales reporting
• Expand existing client accounts through strategic upselling and cross-selling across the CRO and clinical services portfolio
• Represent the organization at industry conferences, partnering meetings, and networking events to build brand presence and generate leads

Qualifications

• 8–12+ years of experience within CRO, clinical development, or life sciences services, with a strong emphasis on business development
• Demonstrated success selling clinical trial services, FSP models, or outsourced development solutions to biotech companies
• Deep understanding of the clinical development lifecycle, including Phase I–IV trials and associated service needs
• Proven ability to meet or exceed sales quotas and manage complex deal cycles
• Strong network within the mid-size biotech ecosystem
• Excellent communication, negotiation, and stakeholder management skills
• Experience working in a remote, fast-paced, and entrepreneurial environment

Why Join Us

High-visibility, growth-focused role with significant earning potential (competitive base + bonus/commission)

Opportunity to shape commercial strategy within a growing, agile organization

Collaborative, high-performing team culture with strong leadership support

Fully remote flexibility with national/international client exposure

Comprehensive benefits package and long-term career advancement opportunities