Director of Client Services (Corporate Affairs + Politics)

Responsibilities

• Client Leadership + Strategic Advisory
• Account Management: Main point of contact for clients, responsible for overall success and strategic management of client accounts.
• Strategy: Serve as a senior strategic advisor to clients, building trusted relationships with executive stakeholders and guiding long-term partnership growth.
• Lead high-stakes client communications, issue management, and strategic decision-making.
• Performance: Oversee campaign performance analysis and provide strategic recommendations based on data, reporting, and audience insights. Ensure campaigns deliver measurable impact aligned with client KPIs and business objectives.
• Client Deliverables: Oversee the development of client deliverables, including memos, presentations, creator briefs, and campaign messaging, while providing guidance and editorial oversight to junior team members.
• Business Operations: Oversee client budgets, contracting, and invoicing to ensure operational accuracy and alignment with client scope and budget parameters.
• Cross-Functional Leadership
• Processes: Improve internal systems, workflows, and operational processes to support scalable growth.
• Internal Leadership: As a member of senior leadership, help shape team culture, operational processes, and the continued growth of Palette.
• Business Development + Industry Leadership
• New Business: Support agency growth through participation in pitches, proposals, and strategic business development initiatives.
• Upsell Opportunities: Identify opportunities to expand existing client relationships and drive long-term account growth.
• External Events: Represent Palette externally through thought leadership, speaking engagements, industry events, and relationship-building.
• Thought Leadership: Contribute to Palette’s perspective on the evolving creator economy, digital culture, and internet influence.

Qualifications

• 8-12 years professional work experience.
• At least 5 years of experience in a client management or client services role at a creator marketing, advertising, corporate communications, public affairs, political communications or crisis advisory firm, ideally with exposure to high-profile brands or organizations.
• Bachelor's Degree in Marketing, Digital Marketing, Communications, Media Studies, or other closely related field.
• Experience advising senior stakeholders (C-suite, government officials, or public figures).
• Experience managing enterprise-level clients and complex integrated campaigns.
• Strong track record of identifying business or communications challenges and translating them into effective strategies.
• Proven ability to lead multiple high-priority workstreams simultaneously.
• Strong operational, organizational, and project management capabilities.
• Comfortable managing budgets, timelines, contracts, and campaign performance metrics.
• Exceptional executive communication and stakeholder management skills.
• Ability to navigate ambiguity and lead confidently in fast-paced, high-growth environments.
• Deep understanding of creator ecosystems across platforms including TikTok, YouTube, Instagram, podcasts, and emerging media.