Director of Client Services
NoGood · New York, NY · 3 wk ago
HybridBusiness Development$5–$10/hrFull-time
We need to output HTML fragment with sections: headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real content.
We need to parse the posting.
First, we have introductory paragraphs: "We are: ..." and "We are looking for: ..." This is about the role description. Could be "About the role". Should we include a heading "About the role"? Yes, we have content.
Then "You Will:" bullet list of responsibilities. That's responsibilities.
Then "You Have:" bullet list of requirements/qualifications.
Then "Nice to have" maybe could be "Preferred Qualifications" or "Skills"? The instruction: Use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can map:
- About the role: intro paragraphs.
- Responsibilities: the "You Will:" list.
- Requirements / Qualifications: the "You Have:" list (maybe combine as Requirements). Could also separate Requirements and Qualifications but we can just have one.
- Skills: maybe the "Nice to have" list could be Skills or Preferred Qualifications. We'll treat as Skills.
- Benefits: the "Benefits and Perks of Becoming a NoGoodie:" list.
- Pay: The compensation range: "$100,000-$130,000 base pay plus bonus." Also mention profit sharing & commissions etc. That is in Benefits? Actually they listed "Earn More, Together: Base Pay + Profit Sharing & Commissions Opportunities" under Benefits. So Pay could be separate: we have explicit compensation range. We'll include Pay section with that range.
- Schedule: Not mentioned explicitly; there is "Flex Work Environment: hybrid at HQ and remote globally". That's schedule/flexibility. Could be Schedule section. We'll include Schedule with that detail.
We must not include boilerplate like EEO, fraud warning, etc.
We must not repeat job title as heading (not present). No Job ID.
We must preserve all substantive information; do not invent or summarize away detail. So we need to keep the details from each bullet.
We need to output only HTML fragment, no /, no markdown fences.
We'll produce something like:
items, preserving the content. Could also nest
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real content.
We need to parse the posting.
First, we have introductory paragraphs: "We are: ..." and "We are looking for: ..." This is about the role description. Could be "About the role". Should we include a heading "About the role"? Yes, we have content.
Then "You Will:" bullet list of responsibilities. That's responsibilities.
Then "You Have:" bullet list of requirements/qualifications.
Then "Nice to have" maybe could be "Preferred Qualifications" or "Skills"? The instruction: Use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can map:
- About the role: intro paragraphs.
- Responsibilities: the "You Will:" list.
- Requirements / Qualifications: the "You Have:" list (maybe combine as Requirements). Could also separate Requirements and Qualifications but we can just have one.
- Skills: maybe the "Nice to have" list could be Skills or Preferred Qualifications. We'll treat as Skills.
- Benefits: the "Benefits and Perks of Becoming a NoGoodie:" list.
- Pay: The compensation range: "$100,000-$130,000 base pay plus bonus." Also mention profit sharing & commissions etc. That is in Benefits? Actually they listed "Earn More, Together: Base Pay + Profit Sharing & Commissions Opportunities" under Benefits. So Pay could be separate: we have explicit compensation range. We'll include Pay section with that range.
- Schedule: Not mentioned explicitly; there is "Flex Work Environment: hybrid at HQ and remote globally". That's schedule/flexibility. Could be Schedule section. We'll include Schedule with that detail.
We must not include boilerplate like EEO, fraud warning, etc.
We must not repeat job title as heading (not present). No Job ID.
We must preserve all substantive information; do not invent or summarize away detail. So we need to keep the details from each bullet.
We need to output only HTML fragment, no /, no markdown fences.
We'll produce something like:
About the role
NoGood is an award-winning, tech-enabled growth consultancy ...
We are looking for: This is a newly created position designed to build the commercial and financial backbone that allows NoGood to scale —without sacrificing margin, quality, or operational control. You’ll sit at the intersection of finance, operations, and client services, owning the systems, contracts, and commercial decisions that determine sustainable growth. You’ll be a strategic partner to senior leadership, directly shaping how we price, staff, structure deals, and manage client economics.
Then Responsibilities:Responsibilities
- ... each bullet from "You Will:"
- but not required. Simpler: each bullet as
- with the full text.
Thus list items:
- Own the revenue operations infrastructure: forecasting, pipeline management, capacity planning, and financial reporting across the client portfolio
- Build and maintain margin models at the client, squad, and service-line level—ensuring every engagement is commercially viable as we scale
- Partner with leadership on pricing strategy, rate card evolution, and deal structuring to protect margins while remaining competitive
- Develop the financial frameworks that guide decisions on when to hire, when to invest, and when to hold—translating growth ambitions into executable financial plans
- Track and report on key financial KPIs: revenue per client, gross margin, utilization rates, client lifetime value, and cost-to-serve
- Help to draft and negotiate renewals amendments and scope changes across all client engagements
- Serve as the commercial point of contact for clients on contract terms, pricing adjustments, and expansion discussions
- Standardize and templatize commercial agreements to reduce legal overhead and accelerate deal velocity as client count grows
- Identify and manage commercial risk scope creep, under-priced engagements, payment terms that strain cash flow—before they become problems
- Build the operational playbook for client health monitoring: early warning systems for churn risk, expansion signals, and margin erosion
- Partner with the growth and client services teams to ensure smooth handoffs between sales, onboarding, and ongoing delivery
- Design the operational systems that allow us to add 10+ clients per year without proportional headcount growth—process automation, standardized workflows, and smarter resource allocation
- Evaluate and implement tools and technology (including AI-powered solutions) that improve commercial operations efficiency
- Build the reporting infrastructure that gives leadership real-time visibility into commercial performance and capacity
- Develop the hiring and capacity models that connect revenue growth to staffing decisions—ensuring we’re always right-sized for the work
Now Requirements/Qualifications from "You Have:":
- 7+ years of experience in revenue operations, finance, or commercial strategy ideally in an agency, professional services, or B2B environment
- Strong financial acumen: you can build a margin model, interpret a P&L, and make commercial recommendations grounded in real numbers
- Direct experience managing contracts and commercial relationships with clients or customers
- Proven track record of building operational systems that enabled a company or team to scale not just maintaining existing processes
- Comfort with technology and a genuine understanding of how AI is changing business operations (you don’t need to be technical, but you need to be fluent)
- Excellent communication skills—you can represent the company’s commercial interests in a room with a CFO as easily as with a marketing director
Now Nice to have (Skills):
- Background in or exposure to digital marketing, growth marketing, or performance marketing agencies
- Experience with tools like HubSpot, ClickUp, or similar CRM/project management platforms
- Familiarity with agency economics: utilization, blended rates, scope-based vs. retainer pricing models
- Experience at a company that scaled from $5–10M to $15–25M+ in revenue—you know what breaks at that stage and how to fix it
- MBA or CPA a plus, but not required if you have the right operational experience
Now Benefits: list from "Benefits and Perks of Becoming a NoGoodie:":
- Earn More, Together: Base Pay + Profit Sharing & Commissions Opportunities
- Health First: Premium Medical, Dental & Vision Coverage
- Flex Work Environment: hybrid at HQ and remote globally
- Set Up Shop: Home Office Stipend
- Recharge Anytime: Unlimited PTO Plan
- Family First: Paid Parental Leave Plan
- Secure Your Future: 401(k) Plan with Employer Matching
- Level Up: Mentorship & Career Growth Support
- Always Be Learning: Access to Top-tier Resources & Industry Experts
- Work Hard, Play Harder: Quarterly Team Trips (Onsite and Offsite)
- Mind & Body Wellness: Gym, Wellness, and Access to Mental Health Plans
- Fuel Your Day: Free Lunch, Snacks, Cold Brew, & Happy Hours
- Grow With Us: Endless Opportunities to Lead & Succeed
- Keep on Shining: Ongoing Employee Development Programs
Now Pay: compensation range: "$100,000-$130,000 base pay plus bonus." Also note profit sharing & commissions already in benefits but we can still include base pay range.
We could also mention bonus etc. We'll include: "The compensation range for this position is $100,000-$130,000 base pay plus bonus."
Now Schedule: we have "Flex Work Environment: hybrid at HQ and remote globally". That's schedule/flexibility. We'll put that as Schedule section.
We must not include boilerplate like EEO, fraud warning, etc.
Now produce HTML.
We need to ensure we don't duplicate content. The Flex Work Environment appears both in Benefits and Schedule; we might include it only once. But the instruction: Preserve ALL substantive information; do not invent or summarize away detail. If we put it only in Benefits, we still preserve it. If we also put in Schedule, that would duplicate. Better to keep it only in Benefits (since it's a benefit). Then Schedule section may be omitted if no other schedule info. But we need to include a section only when posting has real specific content for it. If we only have that one line, we could still include Schedule with that line, but then we would duplicate. The instruction says preserve ALL substantive information; duplication is not forbidden but might be redundant. Safer to keep it only in Benefits and not create Schedule section (since we already have that info). However the instruction says "Prefer a few substantive sections over many thin ones." So we can skip Schedule if it's just that line already covered. But we need to check if there is any other schedule info: none. So we can omit Schedule.
Thus sections: About the role, Responsibilities, Requirements (or Qualifications), Skills, Benefits, Pay.
We need to decide heading names: Use exactly those from list: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can choose either Requirements or Qualifications. Since we have both "You Have:" (requirements) and "Nice to have" (skills). We'll use Requirements for the "You Have:" list, and Skills for the nice-to-have.
Thus:
About the role
...
Responsibilities
- ...
Requirements
- ...
Skills
- ...
Benefits
- ...
Pay
The compensation range for this position is $100