Director of Client Safety

Position Summary

This isn't a traditional compliance role. It's an opportunity to build the safety infrastructure that supports one of the nation's leading pediatric autism organizations. If you're energized by designing scalable systems, improving operational excellence, and creating environments where children can safely thrive, we'd love to meet you.

Responsibilities

• Establish the policies, standards, escalation frameworks, training programs, audit processes, and measurement systems that define how safety is delivered consistently across every Bierman center.
• Partner across Clinical, Operations, Human Resources, Facilities, Compliance, and Executive Leadership to ensure safety isn't simply documented—it is consistently implemented, measured, improved, and embedded into our culture.
• Create policies and systems to verify implementation and identify opportunities for improvement, including:
• Obtaining and maintaining Safety Care trainer certification
• Leading enterprise-wide safety audits
• Conducting protocol adherence reviews
• Performing operational spot checks
• Reviewing documentation quality
• Monitoring compliance trends
• Identifying recurring safety risks
• Coordinating corrective action planning
• Supporting center leaders with implementation coaching
• Build the tools that allow Bierman to proactively monitor safety performance across the organization, including:
• Developing enterprise safety scorecards
• Early warning indicators
• Safety dashboards
• Trend analysis
• Recurring issue tracking
• Risk reporting
• Investigation summaries
• Organization-wide improvement initiatives
• Create engaging, practical training that helps every team member understand their role in protecting clients, including:
• New hire safety onboarding
• Recurring enterprise safety training
• Scenario-based learning
• Led leadership safety education
• Incident response training
• Investigation training
• Refresher courses as standards evolve
• Serve as a key leader when significant safety events occur, coordinating cross-functional responses by partnering with:
• Clinical Leadership
• Operations
• Human Resources
• Facilities
• Compliance
• Executive Leadership

Qualifications

• 5–10+ years of leadership experience in healthcare, pediatric services, behavioral health, ABA, quality management, risk management, patient safety, or related operational environments
• Experience designing and implementing enterprise-wide policies, standards, operational systems, or risk management programs
• Experience leading incident management, investigations, root cause analyses, or corrective action planning
• Strong knowledge of child safety, risk management, regulatory expectations, and operational best practices
• Demonstrated success building scalable systems across multi-site organizations
• Strong analytical skills with experience using data to identify trends, monitor performance, and drive improvement
• Excellent communication and facilitation skills with the ability to influence leaders across departments
• A systems-oriented mindset balanced with strong operational execution
• Sound judgment, professionalism, and composure when navigating complex or sensitive situations
• A passion for creating environments where children, families, and team members feel safe, supported, and protected