Director of Client Relations, Alpha - $200,000/year USD

What You Will Be Doing

• Taking full ownership of the enrollment pathway for prospective families, beginning with initial outreach and concluding with onboarding completion.
• Facilitating exploratory discussions to evaluate alignment before introducing offerings or advising on subsequent actions.
• Overseeing 20+ concurrent family engagements across varied enrollment phases, maintaining transparent tracking and timely follow-through.
• Directing campus visits, shadow day experiences, and enrollment dialogues that articulate performance outcomes, behavioral standards, and ideal candidate profiles.
• Sustaining precise CRM documentation and enrollment data (HubSpot and SIS) to enable forecasting, workflow prioritization, and service excellence.

What You Won’t Be Doing

• Deploying transactional or aggressive conversion strategies.
• Accepting families with poor alignment solely to satisfy numerical targets.
• Supervising a sizable team or operating within complex reporting hierarchies.
• Distributing accountability for family experience across multiple functions.
• Performing duties remotely.

Basic Requirements

• 3+ years providing premium, individualized service in settings where quality of service directly influences organizational reputation (education, luxury hospitality, executive support, premium membership, or owner-managed services).
• Proven ownership of a complete client, admissions, or enrollment lifecycle from initial engagement through final onboarding.
• Experience concurrently managing 20+ client, guest, or family accounts across multiple stages, supported by a reliable tracking and prioritization framework.
• Capacity to supply specific examples of advisory decision-making, including instances where you recommended against your offering when alignment was absent.
• Professional-grade written correspondence experience with senior leaders, high-net-worth clients, or discerning stakeholders.
• Willingness to reside in or relocate within 60 days to one of these locations: Malibu, CA; Los Angeles, CA; or Santa Barbara, CA.
• Authorized to work in the United States without visa sponsorship.

Nice-to-have Requirements

• Background in selective independent school admissions or competitive program enrollment management.
• Professional history in luxury hospitality, VIP client services, or executive-level administrative support.
• Experience developing or optimizing enrollment workflows, standard operating procedures, or service protocols.
• Proficiency leveraging data and CRM analytics to enhance conversion alignment, not merely velocity.

About Alpha

Alpha reimagines the school day around faster learning, stronger mentorship, and more time for students to build real-world skills. Roles with real student impact: Alpha hires teachers (guides), operators, admissions experts, school & curriculum leaders, and remote team members. Education work that pays like it matters: Alpha offers six-figure roles for people ready to help build a radically better school experience. A culture built for builders: Alpha is fast-moving, ambitious, and student focused. It’s for people who want to improve the system, not maintain it. Alpha is where you can do the most meaningful work of your career. There is so much to cover for this exciting role, and space here is limited.

Working with us

• This is a full-time (40 hours per week), long-term position.
• The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record.
• The compensation level for this role is $100 USD/hour, which equates to $200,000 USD/year assuming 40 hours per week and 50 weeks per year.
• The payment period is weekly.
• Consult www.crossover.com/help-and-faqs for more details on this topic.