Director of Client Operations

About the role

The Director of Client Operations oversees and directs the operations management of multiple employer worksites across all lines of health and fitness related services within a geographic area. This is a full time, hybrid role located in Newark, New Jersey.

Responsibilities

• Serves as main client contact on strategic integration and expansion opportunities, maintaining strategic focus on client satisfaction and value added strategies and demonstrating the ability to proactively identify client needs related to healthcare trends.
• Identifies processes to improve overall performance of health centers and defines innovative measurements of performance standards to integrate corporate strategies.
• Demonstrates strong business acumen and knowledge of staffing, capacity, ROI, budget, margins, service and product offerings, to implement and drive strategic and relevant operational outcomes.
• Strategically identifies and solves complex problems effectively with an emphasis on developing proactive approaches utilizing internal (corporate and regional) support.
• Owns client/site meetings, committees, and task forces to support strategic initiatives and goals.
• Operational lead on implementations post-go-live.
• Captures and coordinates communication across virtual sites and effectively navigates through multilayer client relationships (vendors, consultants, etc).
• Provides effective leadership, coaching, and mentoring at the site level.
• Builds talent to proactively manage additional LOS.
• Participates in sales process.
• Escalation point for clients.
• Consults with Medical, Legal or Compliance departments regarding regulations, practices act, practice law, certification requirements etc.
• May be asked to complete ad hoc projects.
• Manages site level supervisors.
• Owns the client/site meetings, committees and task forces to support strategic initiative and goals; identifies and asks for participation of corporate departments in strategic meetings as client needs dictate.
• Coordinates and communicates across virtual sites and shares best demonstrated practices with peers.
• May be asked to complete ad hoc projects.
• Oversees the management of up to 15 health centers with multiple lines of service.
• Manages the relationship of up to 10 clients.
• Manages a portfolio of $2M - $10M in Gross Annual Revenue.
• Manages (direct and indirect) up to 10 - 50 FTEs.

Requirements

• Bachelor’s degree in a related field preferred or equivalent experience.
• 10+ years’ experience in a business environment or related industry, managing others.
• Experience managing virtual teams.
• Healthcare experience managing in a medical, pharmacy, fitness or other similar environment preferred.
• Experience in an Operations function desired.
• Prior budget and P&L responsibility desired.
• Demonstrated experience with medical information management systems.
• Demonstrated process or efficiency management.
• Strong Excel, PowerPoint, Word and Outlook skills required.
• Strong written, verbal and presentation skills required.
• Excellent demonstrated follow up skills & attention to detail.
• Ability to work both independently and as a team member.
• Strong relationship building skills.
• Ability to interact at all levels of the organization (both internal and external).
• Demonstrated strong leadership skills.
• Demonstrated adaptability and ability to manage change.
• Knowledge of Workers’ Compensation, Medicare and/or clinical standards of practice preferred.

Qualifications

• Work-life balance is at the foundation of how decisions are made and where Premise is headed.
• Premise offers full-time team members benefits including medical, dental, vision, life and disability insurance, a 401(k) program with company match, paid holidays and vacation time, a company-sponsored wellness program, EAP, access to virtual primary care and virtual behavioral health at no cost for team members and their dependents.
• Additional benefits can be viewed here: https://jobs.premisehealth.com/benefits.

Skills

• Knowledge of Workers’ Compensation, Medicare and/or clinical standards of practice preferred.

Benefits

• Competitive pay with a range of $120,000.00 - $145,000.00 annually.
• Average Annual Performance Incentive that is a percentage of base salary and awarded based upon individual annual evaluation and company financial performance.
• Paid time off benefits for employees living in Washington or Colorado.

Pay

$120,000.00 - $145,000.00 annually

Schedule

Full time, hybrid role