Director of Client and Clinical Services

About the role

The Director of Client & Clinical Services will provide clinical and administrative supervision to Wellness clinicians & interns, oversee referrals and assignment of clients, coordinate resource linkages, and perform administrative tasks related to daily program operations for the overall Wellness Department. In collaboration with the Division Director of Client & Clinical Services, this role will provide clinical consultation to program staff and leadership to deepen staff use of best practices across Larkin Street, including strengths-based approaches, Trauma-Informed Care, Harm Reduction, and Restorative Practices to address mental health and/or substance use challenges when serving unhoused and/or marginally housed Transitional Age Youth (TAY). This position is full-time.

Responsibilities

• Manage and triage waitlist for Wellness clinical services and match client referrals to Wellness clinicians and interns.
• Provide clinical and/or administrative supervision, including weekly individual and/or group supervision, to Wellness clinicians, interns, and non-clinical staff as needed.
• Update and distribute monthly Wellness and Harm Reduction Newsletters to staff across Larkin Street regarding best practices, including highlighting key community and resource updates.
• Provide 1:1 clinical consultation to program staff and leadership, and facilitate Collaborative Case Conferences to assist in determining next steps for clients presenting with mental health and/or substance use challenges.
• Assess training needs and lead trainings on clinical topics relating to mental health and/or substance use challenges, harm reduction, and best practices for serving Transitional Aged Youth (TAY) communities.
• Work with Division Director of Client & Clinical Services to ensure effective coordinated service delivery, grant and contract compliance, and fiscal responsibility.
• Develop and sustain partnerships with organizations involved in mental health, substance use, and harm reduction services serving TAY and adults, including SFDPH, CBOs, and key providers in the TAY and Adult Systems of Care.
• Monitor and approve clinical notes, audit files, and complete general administrative tasks (no Medicare billing required).
• Oversee the creation and ongoing maintenance of harm reduction kits for program sites, ensuring appropriate data collection and tracking adhering to internal agency policies and procedures.
• Promote collaboration and cross-training among teams throughout the agency.
• Serve on the On-Call Clinical Consultation rotation.
• Travel independently throughout the community to Larkin Street’s various program and partner agency sites.
• Actively participate in Diversity, Equity, and Inclusion (DEI) work within the agency, managing programs with a DEI lens.
• Maintain a strong commitment to the agency’s mission and philosophy, promoting positive individual and social change goals.
• Maintain a creative, team-building, cooperative approach to job performance, bringing a constructive, problem-solving orientation to all tasks using DEI and restorative practice lenses.
• Maintain professional standards of performance, demeanor, and appearance at all times.
• Perform tasks and responsibilities in a complete and timely manner, complying with agency policies and standards.
• Exercise discretion and professional judgment, ensuring the care and welfare of the youth served.
• Actively strive to upgrade professional skills through appropriate professional training and experience.
• Other duties as assigned.

Requirements

• Master's degree in Counseling, Psychology, Social Work, Social Welfare, or a closely related field.
• Current California LCSW or LMFT License, preferably with a minimum of 2+ years of licensure and eligibility to provide clinical supervision.
• Experience providing consultation and support to staff, including leading trainings on mental health, substance use, and harm reduction topics.
• Experience providing individual and group therapy, and psychoeducational groups with TAY, homeless, and/or marginally housed individuals living with mental health and/or substance use challenges.
• Proficiency in crisis intervention, de-escalation skills, harm reduction strategies, motivational interviewing, and working collaboratively with multi-disciplinary teams.
• Excellent written and verbal communication skills, with the ability to engage diverse audiences.
• Lived expertise relevant to the BIPOC and/or LGBTQ+ TAY communities served; bilingual in Spanish is a plus.
• Ability to work in a hybrid, mostly on-site and in-person environment.
• Proficiency with Microsoft Office Suite and familiarity with navigating EHR systems.

Benefits

• Competitive annual salary: $110,000–$120,000, plus an additional $3,000 if fluent in English and Spanish.
• Clipper Bay Pass for free commuting.
• Choice of Kaiser and Sutter medical plans, plus dental and vision coverage.
• Generous paid time off: 3 weeks of vacation annually, plus 11 paid holidays and 3 floating holidays.
• 403(b) retirement plan with employer matching.
• Flexible spending accounts for healthcare and dependent care expenses.
• Life insurance.
• Employee Assistance Program (EAP) for counseling services.
• Health Advocate Service.
• Commuter Benefits Program.
• Paid sabbatical following 5 and 10 years of employment.