Director of Business Office Services

About the role

The Director of Business Office Services oversees the day-to-day registration, admitting, and business office functions. They manage subordinates in the day-to-day performance of their jobs, ensuring project and department milestones and goals are met and adhering to approved budgets. They have full authority for personnel actions and extensive knowledge of department and registration processes.

Responsibilities

• Oversee and coordinate the daily operations of admissions, outpatient registration, preregistration, and business office.
• General overall management of day-to-day activities of subdepartments as they relate to revenue cycle functions, such as admitting, HIM, and billing.
• Responsible for the efficient and orderly preregistration and registration processes.
• Maintain daily audits of all accounts to ensure registration data entered into CPSI is accurate and compliant.
• Tracks metrics of admits, HIM, and billing department to develop sound revenue cycle analysis.
• Manages relationships with patients, payers, and providers to generate higher reimbursement rates and lower denial rate.
• Monitors and trends insurance payer contract terms and percentages and shares with necessary facility colleagues to ensure compliance; performs annual payer contract reviews.
• Evaluates performance and provides additional training and education of staff as needed.
• Counsels colleagues on problem areas related to performance and registration.
• Affirms staff are kept abreast of latest updates to hospital policies/regulations impacting compliance and financial outcomes.
• Supervises work schedules to always ensure proper and adequate shift coverage.
• Works with team members to generate personal development plans, identifying areas for growth, and enhance performance; participates in administrative staff meetings.
• Gives input for and ensures compliance with established organizational objectives, policies, environmental, infectious control, and safety standards.
• Leads departmental meetings and contributes to methods to improve quality of hospital operations.
• Enhances patient care by implementing admission/registration functions that interface with the professional and nursing staff.
• Charge Master maintenance and oversight.
• Foster a positive work environment, promoting teamwork and exceptional customer service.
• Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; inspires respect and trust; accepts feedback from others; provides vision and inspiration to peers and subordinates; gives appropriate recognition to others; displays passion and optimism; mobilizes others to fulfill the vision.
• Treats all people with respect; keeps commitments; inspires the trust of others; works with integrity; upholds organizational values; maintains the confidentiality of all client/coworker/organizational business.
• Responds promptly to customer needs; solicits customer feedback to improve service; consistently exhibits excellent phone skills; responds to requests for service and assistance; meets commitments.
• Balances team and individual responsibilities; gives and welcomes feedback; contributes to building a positive team spirit; supports everyone's efforts to succeed.
• Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments; represents the business in all actions, dress and conduct in accordance with the Mission and Vision.

Requirements

• Extensive knowledge of department and registration processes.
• Full authority for personnel actions.
• Confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; inspires respect and trust; accepts feedback from others; provides vision and inspiration to peers and subordinates; gives appropriate recognition to others; displays passion and optimism; mobilizes others to fulfill the vision.
• Treats all people with respect; keeps commitments; inspires the trust of others; works with integrity; upholds organizational values; maintains the confidentiality of all client/coworker/organizational business.
• Responds promptly to customer needs; solicits customer feedback to improve service; consistently exhibits excellent phone skills; responds to requests for service and assistance; meets commitments.
• Balances team and individual responsibilities; gives and welcomes feedback; contributes to building a positive team spirit; supports everyone's efforts to succeed.
• Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments; represents the business in all actions, dress and conduct in accordance with the Mission and Vision.

Qualifications

• Extensive knowledge of department and registration processes.
• Full authority for personnel actions.
• Confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; inspires respect and trust; accepts feedback from others; provides vision and inspiration to peers and subordinates; gives appropriate recognition to others; displays passion and optimism; mobilizes others to fulfill the vision.
• Treats all people with respect; keeps commitments; inspires the trust of others; works with integrity; upholds organizational values; maintains the confidentiality of all client/coworker/organizational business.
• Responds promptly to customer needs; solicits customer feedback to improve service; consistently exhibits excellent phone skills; responds to requests for service and assistance; meets commitments.
• Balances team and individual responsibilities; gives and welcomes feedback; contributes to building a positive team spirit; supports everyone's efforts to succeed.
• Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments; represents the business in all actions, dress and conduct in accordance with the Mission and Vision.

Skills

• Extensive knowledge of department and registration processes.
• Full authority for personnel actions.
• Confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; inspires respect and trust; accepts feedback from others; provides vision and inspiration to peers and subordinates; gives appropriate recognition to others; displays passion and optimism; mobilizes others to fulfill the vision.
• Treats all people with respect; keeps commitments; inspires the trust of others; works with integrity; upholds organizational values; maintains the confidentiality of all client/coworker/organizational business.
• Responds promptly to customer needs; solicits customer feedback to improve service; consistently exhibits excellent phone skills; responds to requests for service and assistance; meets commitments.
• Balances team and individual responsibilities; gives and welcomes feedback; contributes to building a positive team spirit; supports everyone's efforts to succeed.
• Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments; represents the business in all actions, dress and conduct in accordance with the Mission and Vision.

Benefits

N/A

Pay

N/A

Schedule

N/A