Director of Building Services (Maintenance Manager)

About the role

Sentral is a network of communities redefining the way people live. Its mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. Sentral offers the convenience, connection, and comfort of home at new heights—called Home+. Its one‑of‑a‑kind communities provide unrivaled locations, innovative tech‑enabled services, and premium amenities to enhance everyday life. Sentral operates in Atlanta, Austin, Charlotte, Chicago, Denver, Houston, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Phoenix, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more locations coming soon. Core values include being service‑first, thinking like an owner, and continuously making one another better. The company emphasizes continuous personal improvement, career growth, and diversity, offering ongoing learning & development, leadership coaching, and mentorship programs to foster an empowered environment rooted in empathy and growth.

Responsibilities

The Director of Building Services reports to the General Manager and works on‑site Monday‑Friday, 8 am‑5 pm. The role requires fantastic organizational and time‑management skills, natural leadership, excellent communication, strong problem‑solving and decision‑making abilities, and a solid understanding of building maintenance, repairs, refurbishments, cleaning, and team leadership.

• Uphold Sentral’s standards, best practices, policies, procedures, and the value of excellence in customer service
• Prioritize a strong customer service outlook through personal contact with residents and guests
• Coordinate daily with the General Manager on overall maintenance projects
• Inspect sites regularly to identify problems and necessary maintenance
• Prepare weekly maintenance schedules and allocate work based on forecasted workloads
• Employ, supervise, and train Building Services team members
• Coordinate daily cleaning and maintenance activities
• Oversee all repairs and ensure work is completed on time
• Maintain all inventory and equipment, and ensure proper storage
• Comply with all health and safety regulations and practices
• Conduct preventative maintenance work
• Conduct follow‑ups on all maintenance and repair work
• Conduct safety inspections as scheduled
• Establish strategies to meet workload demands on time
• Complete minor plumbing, electrical, and miscellaneous repairs (HVAC boilers, hot water heaters)
• Provide 24/7 support to the Maintenance team
• Perform other related duties and assignments as needed and assigned

Requirements

Candidates must have 2 years of prior experience as a Maintenance Manager/Director, strong knowledge of building trades, cleaning procedures, and maintenance, a solid understanding of health and safety regulations and practices, effective budgeting and performance management skills, fantastic organizational and leadership skills, excellent communication and interpersonal skills, the ability to work well under pressure and meet tight deadlines, computer literacy with capabilities in email, MS Office, and related communication tools, great time‑management skills, and strong decision‑making and problem‑solving skills.

Skills

• Strong knowledge of building trades, cleaning procedures and maintenance
• Solid understanding of health and safety regulations and practices
• Effective budgeting and performance management skills
• Fantastic organizational and leadership skills
• Excellent communication and interpersonal skills
• Must work well under pressure and meet tight deadlines
• Computer literate with capabilities in email, MS Office and related communication tools
• Great time management skills
• Strong decision‑making and problem‑solving skills

Benefits

• Health & Wellness: multiple medical, dental, and vision health plan options beginning the first month after start date; one fully company‑paid plan (no monthly premiums); HSA and FSA options for pre‑tax savings; premiums apply for spouse, dependent, or family coverage.
• Invest in Your Future: 401(k) with a 4% company match after three months of employment.
• Time Off: 11 paid holidays plus 8 types of paid time off (PTO) including personal days with no waiting period, one floating holiday each year, Enrichment Hours for volunteering or career development, and more.
• Travel Discount: team members (and their friends and families) receive travel discounts when staying at a Sentral community.
• Deep Savings: discounted rates on pet insurance, attractions, rental cars, shows, events, and more.

Schedule

Monday – Friday, 8 am – 5 pm (in‑person, on‑site).