Director of AV Operations
Amplify People · Scottsdale, AZ · 1 mo ago
On-siteEducation$90k–$120k/yrFull-time
Job Overview
We are seeking a Director of Operations to serve as the operational backbone of the organization. This individual will work closely with ownership to translate vision into execution by overseeing day-to-day operations, driving accountability, improving efficiency, and ensuring all departments are aligned and performing at a high level.
Key Responsibilities
Operational Leadership
- Oversee day-to-day operations across office, sales, warehouse, and field teams
- Ensure projects move efficiently from sales through installation and client handoff
- Identify operational bottlenecks and implement scalable solutions
- Improve communication and coordination between departments
KPI Management & Accountability
- Own company-wide KPI tracking and reporting
- Carry out regular KPI reviews with department leaders and team members
- Hold team members accountable to performance expectations and deadlines
- Ensure one-on-one meetings, reporting, and operational reviews are completed consistently
Process Development & SOP Implementation
- Build, refine, and enforce standard operating procedures across the organization
- Standardize workflows to improve efficiency and reduce operational friction
- Help implement systems that improve visibility, communication, and execution
- Aid in rolling out operational structure aligned with EOS principles
Team Leadership & Performance Management
- Lead and support department heads, project managers, coordinators, and field teams
- Provide coaching, mentorship, and performance feedback
- Help create a culture of accountability, ownership, and continuous improvement
- Support hiring, onboarding, and organizational development initiatives
Financial & Operational Oversight
- Maintain operational efficiency and project profitability
- Help ensure margin goals and operational KPIs are consistently achieved
- Identify inefficiencies impacting labor, scheduling, callbacks, or project execution
- Support leadership with operational reporting and data-driven decision-making
Cross-Department Coordination
- Enhance alignment between sales, operations, programming, and field execution
- Help ensure scopes, documentation, and project handoffs are accurate and complete
- Reduce internal friction and improve overall operational flow
Qualifications
- 5+ years of operations management, project management, or leadership experience in a project-based environment
- Experience within custom integration, AV, construction, electrical, low voltage, or home services industries strongly preferred
- Proven ability to manage teams, enforce accountability, and improve operational performance
- Strong understanding of KPI management, SOP development, and workflow optimization
- Experience managing profitability, operational efficiency, and performance reporting
- Comfortable leading difficult conversations while maintaining professionalism and team culture
- Highly organized, process-oriented, and proactive
- Strong communication and leadership skills
- Familiarity with EOS or accountability-driven operational structures is a plus
- Experience with D-Tools, project management software, QuickBooks, or similar platforms is beneficial
What Success Looks Like
- Operations run smoothly with reduced owner involvement in daily execution
- Teams are accountable, aligned, and consistently meeting expectations
- KPIs are actively tracked, reviewed, and achieved
- Project delays, callbacks, and operational inefficiencies decrease over time
- Communication between departments improves significantly
- Processes and systems are implemented successfully to support long-term growth
Compensation
- Base Salary: $90,000–$120,000 depending on experience
- Quarterly performance-based bonus structure tied to operational performance, accountability, and company KPIs
Benefits
- Health, Dental & Vision Insurance
- Paid Time Off & Company Holidays
- Simplified IRA
- Company-provided equipment
- Supportive and collaborative team culture
- Long-term growth opportunity with significant operational impact