Director of Analytics, Merchant Ecosystem

About the role

The Director of Analytics, Merchant Ecosystem will lead analytics self-serve, govern AI-assisted analysis, and own merchant and BNPL analytics.

Responsibilities

• Own analytics self-serve: move from analyst-led reporting to governed self-service, and set adoption targets.
• Own the semantic layer: certify metric layer in Snowflake, ensuring consistent answers.
• Put analytics agents into use: collaborate with Data Engineering, Product, and AI/ML to enable business teams.
• Govern AI-assisted analysis: set accuracy checks, review thresholds, and escalation paths.
• Own the BNPL application funnel: build a trusted view of the loan journey, identify and remove friction.
• Own merchant lifecycle performance: define health metrics, predict stalling merchants.
• Lead experimentation: conduct A/B tests, incrementality reads, and elasticity studies.
• Lead the team and advise executives: manage analysts, act as analytics partner to leadership.

Requirements

• 8+ years in analytics or data science, including management and development of analysts.
• Bachelor's or master's degree in a quantitative field.
• Expert SQL, proficient in Python or R.
• Experience building self-service analytics: certified metric definitions, semantic or modeling layers, and data quality practices.
• Hands-on experience with LLM- or agent-based analytics, measuring accuracy and handling failures.
• Strong funnel and conversion analytics in a high-volume consumer or transactional product, with solid experimentation skills.
• Track record of influencing senior leaders and working with Product, Engineering, and business teams.

Qualifications

• Snowflake semantic views, Cortex Analyst, or Cortex Agents experience.
• Sigma, or another warehouse-native BI tool proficiency.
• BNPL, consumer lending, or payments experience.

Skills

• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Ability to influence senior leadership.

Benefits

Includes competitive salary ($180,000 - $220,000), company equity via stock options, and comprehensive benefits package including medical, dental, vision, life, EAP, FSA, and parental leave.

Pay

$180,000 - $220,000 annually

Schedule

Hybrid schedule