Director of Amenity Operations - Saltleaf on Estero Bay

Primary Responsibilities

• Provides strategic oversight for all current and future Saltleaf Amenity Operations.
• Responsible for the overall leadership of the daily operations of all amenities and facilities.
• Serves as the key employee liaison between members/residents and ownership.
• Capable of forward-thinking, strategic planning to maximize revenue and client satisfaction.
• Works with a wide variety of staff, clients, and trade partners.
• Hires, trains, manages, and motivates staff.
• Participates in the interview and selection process. Successfully onboards new hires with proper on-the-job training.
• Manages performance and provides performance feedback in accordance with London Bay guidelines.
• Has direct management authority of the Director of Marina Operations and the Saltleaf Golf Club General Manager.
• Serves as the primary contact for any Amenity operators that the Company has contracted with, including Club Operations and Restaurateur management.
• May assist with contract negotiations and is responsible for addressing and managing any service-level issues.
• Responsible for providing outstanding client/member service.
• Serves as the primary point of contact for members, addressing concerns promptly and proactively, curating services to exceed expectations.
• Provides planning and proforma analysis on future Amenity concepts and programming, including parcels purchased outside of the immediate Saltleaf geographic area.
• Capable of performing analysis and planning to convert a Club from public to private status.
• Manages annual budgets, tracks revenue and expenses.
• Implements cost controls and efficiency initiatives.
• Understands and reviews P & L statements.
• Reviews accounts payable, manages, and approves expenditures.
• Evaluates the efficiency of day-to-day procedures and applies improvements.
• Revises and/or formulates standards/policies to meet the amenities' needs and promotes their implementation.
• Makes recommendations to Ownership on capital improvements to ensure residents and members receive optimum enjoyment of amenities' aesthetics, privacy, services, and amenities.
• Participates in Development Meetings and other required internal meetings.
• Ensures all OSHA and safety standards are implemented and followed.
• Maintains flexible work schedule as needed. Evenings, holidays, and weekends are part of the job, and hours of work will be determined by the amenities' business needs.
• Ensures compliance with all applicable regulatory requirements, including licensing, permits, health department regulations, and alcohol service regulations where applicable.
• Develops and implements emergency response and crisis management protocols for all amenity facilities.
• Exemplifies London Bay Core Values: Quality, Teamwork, Respect, Commitment, and Integrity.

Qualifications

• Education: A bachelor’s degree in business administration, Hospitality Management, or a related field.
• Mandatory Experience/Background: A minimum of 10 years managing high-end amenity facilities of luxury hospitality or residential projects. A minimum of two years of that experience must be proven success working for a luxury project Developer.
• Must have excellent verbal and written communication skills and project a competent, professional demeanor.
• Must have the professional polish to interact with high-net-worth clients and be capable of providing outstanding internal and external client service.
• Must be capable of hiring, managing, and developing a well-qualified team.
• Requires financial acumen, excellent computer and organizational skills.
• Must be able to follow and model the LB Core Values – Quality, Teamwork, Commitment, Integrity and Respect.
• Desired Experience/Qualifications: Luxury branded work experience. A Certified Club Manager (CCM) designation is desirable. Experience with private golf, restaurant, wellness, and marina operations.

Physical Requirements

• Must be able to stand for long periods.
• Must be able to lift and carry up to 20 pounds.
• Must have a valid driver's license and be able to travel to different locations.