Director of Admissions

Overview

The Director of Admissions leads the first impression and shapes the patient journey at Elderwood at Burlington. They work closely with clinical teams, external referral partners, and families to ensure a smooth, welcoming, and well-coordinated transition into the care environment.

Why Join Elderwood at Burlington?

• New! Weekly Pay Schedule – get paid faster!
• Gas Allowance Stipend & Ferry Reimbursement for qualifying commuters
• Excellent benefits package including medical, dental, vision & more
• 401(k) with employer match
• Paid time off & holiday package
• Employee Referral Bonus Program
• Supportive, team-based work environment

Position Overview

As the Director of Admissions, you will serve as the central coordinator for all admissions into the facility, ensuring census goals are met while delivering a seamless and compassionate experience for residents and families.

Responsibilities

• Develops open, collaborative working relationships with the Chief Business Development Officer, external sales team, and hospital/clinical liaisons.
• Collaborates with internal and external team to meet budgeted census and admission goals.
• Captures and processes all admission paperwork to assure timely bed offers and acceptance.
• Maintains daily bed/census management such as admissions, discharges, and communicates with the external sales team.
• Trends, tracks, and reports on tours, conversations, admissions, discharges, and progress towards census goals.
• Generates and develops ideas to improve the quality of care for residents, improve the resident/family experience, and productivity.
• Serves as a champion of the Ambassador program to ensure excellent customer service is achieved.
• Is an active participant in the facility’s internal responses to grievances.
• Supports the process of admission by being responsible for completing a pre-admission/admission checklist that assures residents or families are contacted prior to admission, room readiness is achieved, orders or arranges for DME equipment to be available prior to admission.
• Attends care plan and discharge meetings and meets with residents/family on a regular basis throughout the stay.
• After patient discharge, conducts 30, 60, 90-day calls and champions customer service surveys upon admission and discharge.
• Attends scheduled meetings and conference calls as required.
• Attends required or preferred in-service training.
• Provides feedback to the interdisciplinary team on customer service outcomes and provides education to team when necessary.

Qualifications

• Minimum of bachelor’s degree in social work, public health, or related field OR at least five (5) years of experience working in an Admissions capacity in a skilled nursing facility
• Demonstrated experience in clinical assessments
• Working knowledge of insurance coverage and payment options for long term care
• Knowledgeable of types of patients admitted to subacute and long-term care facilities
• Demonstrated proficiency with computer programs and applications including Microsoft Office and EHR platforms (e.g. PointClickCare)
• Current, valid driver license
• Sales background highly desired