Director, NPD & Eng. Svc

About the role

Ameristar Perimeter Security USA, an ASSA ABLOY branded company, is seeking an experienced and highly skilled Director of Engineering Services to provide strategic leadership and operational oversight for Ameristar’s engineering functions, including New Product Development, Product Engineering, Applications Engineering, and Field Services. This executive role is responsible for driving innovation, ensuring product quality, supporting customer applications, and delivering exceptional field service performance. The Director will collaborate closely with executive leadership to align departmental initiatives with Ameristar’s business objectives and growth strategy.

Responsibilities

• Lead the development of innovative products from concept through launch, ensuring alignment with market and customer requirements.
• Direct engineering efforts that support sales and customer service through technical documentation, product specifications, and design resources.
• Guide the team responsible for developing and supporting highly complex custom designs tailored to customer requirements. Ensure solutions are technically sound, feasible, and aligned with Ameristar’s product portfolio, while maintaining strong collaboration with customers and internal stakeholders.
• Oversee field service operations, including installation, maintenance, and troubleshooting. Drive customer satisfaction by ensuring responsive, high-quality service delivery.
• Develop and execute engineering strategies that support Ameristar’s long-term goals. Foster a culture of innovation, accountability, and continuous improvement across all engineering groups.
• Work within a matrix selling organization to successfully implement the organization's strategies across all parts of the organization.
• Manage recruitment, on-boarding, coaching, and development of team members toward promotion or exit from the organization.
• Present to executives and senior leaders both internally and externally.

Requirements

• Demonstrated excellence to lead the development of innovative products from concept through launch, ensuring alignment with market and customer requirements.
• Directs engineering efforts that support sales and customer service through technical documentation, product specifications, and design resources.
• Guides the team responsible for developing and supporting highly complex custom designs tailored to customer requirements. Ensure solutions are technically sound, feasible, and aligned with Ameristar’s product portfolio, while maintaining strong collaboration with customers and internal stakeholders.
• Oversee field service operations, including installation, maintenance, and troubleshooting. Drive customer satisfaction by ensuring responsive, high-quality service delivery.
• Develop and execute engineering strategies that support Ameristar’s long-term goals. Foster a culture of innovation, accountability, and continuous improvement across all engineering groups.
• Proven ability to work within a matrix selling organization to successfully implement the organization's strategies across all parts of the organization.
• Strong knowledge of architectural and contractor markets.
• Ability to travel domestically and internationally (40%+ domestically).
• Strong interpersonal skills; ability to communicate professionally across the organization.
• Excellent organizational, planning, presentation, troubleshooting, and multi-tasking skills.
• Ability to maintain a high level of confidentiality and professionalism.

Qualifications

• Bachelor’s Degree in Engineering. Master’s preferred.
• Proven experience in leading engineering teams and managing projects.
• Experience in architectural and contractor markets.
• Ability to travel domestically and internationally (40%+ domestically).
• Strong interpersonal skills; ability to communicate professionally across the organization.
• Excellent organizational, planning, presentation, troubleshooting, and multi-tasking skills.
• Ability to maintain a high level of confidentiality and professionalism.

Skills

• Strategic thinking and problem-solving skills.
• Leadership and management skills.
• Technical expertise in engineering and product development.
• Customer service and support experience.
• Collaboration and teamwork skills.
• Project management and execution skills.
• Communication and presentation skills.
• Confidentiality and professionalism.

Benefits

We offer competitive compensation packages, comprehensive benefits, and a supportive work environment that encourages professional growth and development.

Pay

Competitive salary based on experience and qualifications.

Schedule

Full-time position with flexible working hours.

Contact Information

To apply, please visit our careers page at [Insert Application Link Here].

About the Company

We are the ASSA ABLOY Group. Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.

Company Values

We believe in diversity, inclusion, and respect for all individuals. We value different perspectives and experiences and strive to create an inclusive workplace where everyone feels valued and respected.

Equal Opportunity Employer

We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by law.