Director, North America Logistics

About the role

For our client, we are seeking a Director, North America Logistics to join the team of a leader in the Healthcare space. This leader will own end-to-end logistics execution across North America, ensuring service levels, routing compliance, and strong performance standards across key channels. The role will guide fulfillment strategy across retail, direct-to-consumer, and commercial channels while partnering closely with 3PL providers and internal stakeholders to support growth. This leader will also help scale operations across the US, Canada, and LATAM, with a focus on accuracy, customer experience, and disciplined execution. Strong financial oversight and systems fluency will be important in driving efficient, scalable logistics operations.

Responsibilities

• Own end-to-end logistics execution across North America channels, ensuring clear SLAs and performance standards.
• Set operational strategies for retail fulfillment, managing routing compliance and onboarding for key accounts.
• Direct direct-to-consumer fulfillment operations with 3PLs to enhance order accuracy and customer experience.
• Manage the scale of commercial and business-to-business logistics operations as part of enterprise growth.
• Lead fulfillment expansion efforts across the US, Canada, and LATAM to align with growth strategy.

Qualifications

• 10+ years of logistics leadership experience, including at least 4+ years as a Director in a product-shipping industry.
• Expertise across at least two channels: retail/wholesale, direct-to-consumer eCommerce, or commercial/business-to-business fulfillment.
• Demonstrated improvement in on-time delivery metrics and accountability with 3PL partners.
• Strong financial management skills with direct P&L ownership in logistics.
• Hands-on experience with logistics systems such as WMS, TMS, and ERP.

Benefits

• Health, dental, and vision insurance, plus mental health resources.
• An employee product benefit for personal use and employee discounts for friends and family.
• 20 days of paid time off, plus 13 paid holidays and 8 days of flexible wellness time off.
• Paid sick leave and parental leave.
• Competitive salary and equity packages.

Location: San Francisco, CA - US based candidates only, no visa sponsorship available

Compensation: $226,100 – $266,000 annually