Director, Network Facility Security

Responsibilities

• Serve as the executive owner of the U.S. customer contractual security program.
• Interpret customer security requirements and translate them into standardized operational policies and procedures.
• Ensure all security obligations are implemented, documented, maintained, and audited throughout the customer lifecycle.
• Partner with Commercial, Customer Success, Solutions Design, and Operations teams during customer pursuits, onboarding, and implementations.
• Act as the primary executive contact for customer security matters, audits, escalations, and compliance reviews.
• Establish scalable governance processes to ensure consistent execution of customer security requirements across all U.S. locations.
• Own the physical security governance program for all U.S. Contract Logistics facilities.
• Develop and maintain enterprise security standards, policies, procedures, and operating guidelines.
• Implement network-wide security scorecards, performance metrics, and executive reporting.
• Lead customer, internal, and third-party security audits.
• Ensure timely remediation and sustainable closure of audit findings.
• Monitor ongoing compliance with contractual, corporate, and regulatory security requirements.
• Conduct facility security assessments and enterprise-wide risk evaluations.
• Identify vulnerabilities and prioritize mitigation activities based on business and customer impact.
• Partner with site leadership to establish corrective actions and drive long-term compliance.
• Lead investigations involving significant physical security incidents.
• Develop preventive controls and continuous improvement initiatives to reduce future risk.
• Provide security approval and governance for new facilities, customer implementations, expansions, and major facility modifications.
• Ensure security requirements are incorporated during facility design and implementation phases.
• Establish standards for access control, CCTV systems, visitor management, intrusion detection, perimeter security, key control, guard services, and physical security technologies.
• Partner with Engineering, Facilities, Construction, IT, and Operations teams to certify facilities are customer-ready prior to launch.
• Collaborate with global Security, Operations, Compliance, Engineering, and Quality teams to drive standardized security programs and practices.
• Support enterprise security policy development and audit methodologies.
• Share best practices, lessons learned, emerging threats, and customer expectations across regions.
• Support global customer audits and enterprise compliance initiatives involving U.S. operations.
• Lead, mentor, and influence cross-functional teams responsible for security program execution.
• Partner with Operations leadership to ensure security supports operational excellence and customer satisfaction.
• Develop annual operating plans, budgets, capital investment strategies, and multi-year security roadmaps.
• Foster a culture of accountability, continuous improvement, customer focus, and operational discipline.

Qualifications

• Bachelor's degree in Security Management, Criminal Justice, Business, Supply Chain, Engineering, or related field; or equivalent combination of education and experience.
• Minimum 10 years of leadership experience in physical security, corporate security, logistics, supply chain, or distribution operations.
• Demonstrated experience leading multi-site security programs across the United States.
• Experience managing customer contractual security requirements within logistics, manufacturing, distribution, or third-party logistics environments.
• Experience leading customer audits, compliance programs, and risk management initiatives.
• Strong knowledge of physical security technologies, governance frameworks, and compliance programs.
• Prominent ability to influence senior leaders across Operations, Engineering, Facilities, Commercial, IT, Legal, and Compliance functions.
• Strong executive communication, presentation, and stakeholder management skills.
• Ability to travel up to 40%.

Preferred Qualifications

• Certified Protection Professional (CPP).
• Physical Security Professional (PSP).
• Experience within third-party logistics (3PL), supply chain, fulfillment, or e-commerce operations.
• Experience supporting Fortune 500 customer security programs.
• Knowledge of CTPAT, TAPA, ISO 28000, and other supply chain security frameworks.