Director (MS), Regulatory Filings

The Opportunity

The Service Line Director owns the end-to-end performance of the Regulatory Filings service line. This role is accountable for delivery quality, capacity, risk management, and continuous improvement. The director ensures that service is reliable, scalable, and commercially sound.

Accountable for

• Operational excellence – meets utilization, turnaround, quality, and margin targets for their service line.
• People & capability development – builds supervisor bench strength, drives training and feedback, partners with staffing and L&D on upskilling.
• Process Compliance & Improvement – enforces standards, identifies efficiency gains, and partners with Strategy & Ops to implement changes.
• Client Delivery Performance – ensures consistent service to clients; addresses escalations within their line before they reach senior leadership.
• Resource Planning & Forecasting – collaborates with Staffing & Regional leads to anticipate demand, balance workload and plan headcount.

To Qualify for the role

• Bachelor’s degree in Business, Operations, or related field required; advanced degree preferred.
• Minimum 8+ years in regulatory operations, compliance services, or adjacent professional services.
• Demonstrated success leading large teams through restructuring, transformation, or operating model changes.
• Ownership of high-volume, recurring regulatory filings across multiple regulatory bodies
• Hands-on experience with regulatory filing platforms, portals, or RegTech tools.
• Experience scaling filing operations while maintaining accuracy and timeliness.
• Client-facing accountability for filing outcomes, including communication of delays, defects or regulatory updates.
• Proven track record of managing teams, driving operational excellence, and improving processes.
• Experience in resource planning and client delivery management in a complex environment.

Skills and Attributes for Success

• Strong leadership and people development skills.
• Excellent communication and stakeholder management abilities.
• Analytical mindset with ability to identify and implement process improvements.
• Proficiency in resource planning and forecasting.
• Ability to manage escalations and maintain client satisfaction under pressure.

What working at ACA offers

• A competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business.
• Total Rewards package includes medical and dental coverage and 401(k) plans, and a wide range of paid time off options as well as a flexible work environment.
• You’ll also be granted time off for designated ACA Paid Holidays, Summer Fridays, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• We offer unique benefits such as Student Debt Forgiveness and Pet Insurance.

About ACA

ACA Group is the leading governance, risk, and compliance (GRC) advisor in financial services. We empower our clients to reimagine GRC and protect and grow their business. Our innovative approach integrates consulting, managed services, and our ComplianceAlpha® technology platform with the specialized expertise of former regulators and practitioners and our deep understanding of the global regulatory landscape.

What we commit to

• ACA is firmly committed to a policy of nondiscrimination, which applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, transfers, leaves of absence, compensation and all other terms and conditions of employment.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.