Director Merchant Services & Compliance

Responsibilities

• Own the enterprise merchant services program, including roadmap, policies/standards, and operating model across hospitals, clinics, and international locations
• Establish and maintain governance for merchant account setup, device standards, processor/acquirer relationships, fee structures, chargeback/dispute handling, and exception management
• Oversee day-to-day merchant operations, including onboarding new locations/merchant IDs, terminal and gateway provisioning, payment channel support, and incident/escalation management
• Analyze and optimize end-to-end costs of acceptance including interchange and processor/acquirer fees
• Partner closely with Information Security efforts to maintain compliance with applicable payment standards and internal controls (e.g., PCI DSS, data protection/privacy requirements)
• Manage relationships with acquirers, processors, payment gateways, and other vendors
• Lead enterprise implementations and upgrades such as new gateways and payment improvements

Qualifications

• Bachelor's degree in Finance, Accounting, Business, Information Systems, or related field (or equivalent experience)
• 7+ years of progressive experience in merchant services, payment acceptance, treasury operations, revenue cycle payments, or closely related areas
• 3+ years of people leadership or program leadership experience (direct and/or matrix management)
• Deep knowledge of card acceptance ecosystems: acquirer/processor models, interchange/fees, settlement, reconciliation, chargebacks/disputes, and payment gateways
• Demonstrated experience leading cross-functional initiatives in complex, multi-site environments
• Strong analytical skills; ability to model costs, evaluate contracts, and quantify ROI and operational impact
• Excellent communication and stakeholder management skills, including the ability to translate technical payment concepts for non-technical audiences

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support