Director Member Experience

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. Must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info, remove boilerplate (cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions). Also remove "Want to learn more? Visit ..." maybe considered application instructions? It's more info but maybe keep? It's not a duty. It's a link to benefits. Might be considered part of Benefits? It says "Want to learn more? Visit www.invitedbenefits.com for full details." That's about benefits. Could keep as part of Benefits section. Also "Have more questions? Check out our Invited Jobs website..." maybe not needed. Also "Be a part of our Social Networks:" maybe not needed. Also "Invited is an Equal Employment Opportunity Employer" is EEO boilerplate, remove. Also "The job posting outlines the general requirements..." is boilerplate, remove. We need to extract sections: - About the role / Job Summary: The paragraph after "Job Summary". Could be "About the role". We'll put

About the role

then

with that summary. - Responsibilities: The "Day To Day" list and maybe "Additional Duties". We'll combine into Responsibilities. - Requirements: The "Required About You:" bullet list (high school diploma, 5 years experience, 3 years leadership). Also maybe "Preferred" items could go under Qualifications or Skills? We'll treat "Required" as Requirements, "Preferred" as Qualifications. - Skills: Could include Microsoft Office Suite, CRM systems, etc. Could be under Skills. - Benefits: The "What We Offer" and Benefits list. - Pay: The posting says "Your actual base pay will be determined by your skills, experience, education, location, and—if you're in a non-exempt role—hours worked." That's not a specific number, but it's mention of pay determination. The rule: never create Pay section unless posting actually states them. It does state that pay will be determined by factors, but not a specific range. Is that enough? It says "Your actual base pay will be determined..." That's still about pay. I'd include a Pay section with that sentence. - Schedule: The posting says "Work Schedule Attendance requirements for this position as outlined on the weekly schedule. Additional hours are required to meet deadlines of the position, including weekends and/or holidays." That's specific enough? It mentions schedule requirements. So we can include Schedule section. We must not include filler like "commensurate with experience". Not present. We need to use

• for any list of duties/requirements/benefits. For prose use

  . We need to preserve all substantive information; do not invent or summarize away detail. So we need to keep details like specifics: "Develop and execute the member experience strategy, focusing on both the quantitative (improved retention, increased average member spend) and qualitative (member experience) goals." etc. We need to keep the bullet points from Day To Day and Additional Duties as list items. We need to keep the Required About You bullet list. We need to keep Preferred bullet list. We need to keep Skills bullet list (Microsoft Office Suite, CRM systems, particularly Salesforce). Also maybe "Advanced in Microsoft Office Suite, including Word, Outlook, and Excel." and "Experience with CRM systems, particularly Salesforce." We need to keep Physical Requirements? Not a section heading we have; maybe could be under Requirements? But we have no heading for Physical Requirements; we could include under Requirements as a list? The instruction says use headings only for those specified; we could embed physical requirements in a

  under Requirements or maybe under a separate section not listed? Better to include under Requirements as a list? But we have no heading for Physical Requirements; we could just include as a

  under Requirements. We must not include duplicated lines. Let's extract content. First, job summary paragraph: "Job Summary The Director Member Experience is responsible for shaping and enhancing the overall member experience to drive revenue, member engagement and spend, retention and satisfaction while aligning with the club’s strategic plan. This role includes developing and executing the Member Experience strategic plan, member events, experiences, and programs that increase revenue and engagement across all areas of the club. The Director is responsible for managing the new member journey, from onboarding to early tenure management and at-risk member intervention, with a strong focus on retention. The Director will implement and maintain a comprehensive communication strategy that amplifies the club's narrative across all channels while ensuring clear and effective communication of club initiatives. They will continuously innovate and refine member events and experiences, adapting to evolving member needs and industry trends to create a vibrant, connected member community. In addition, the Director will supervise the Member Experience team (where applicable), overseeing project management, budgeting, staffing, hiring, and training. This position plays a vital leadership role in fostering a dynamic and engaging member community, ensuring long-term member satisfaction and loyalty." We'll put that as

  . Next, Reporting Structure: "Reports to the General Manager". Could be part of About the role? Might be separate but we have no heading for Reporting Structure. Could embed in About the role as a sentence. But we might just include it in About the role paragraph. Day To Day list: - Develop and execute the member experience strategy, focusing on both the quantitative (improved retention, increased average member spend) and qualitative (member experience) goals. - Partner with the General Manager and Department Heads to devise and execute high impact, revenue-generating strategies across departments. - Leverage data analytics to monitor member engagement trends, inform strategy, and optimize retention efforts. - Oversee the planning and execution of all member events and programs, ensuring they are innovative, memorable, and aligned with the club’s mission and evolving member preferences. - Incorporate feedback from members and committees to ensure events remain relevant, engaging, and tailored to the diverse needs of the members. - Curate a dynamic calendar of experiences that inspire participation, foster community, and elevate the overall member experience. - Develop a seamless onboarding process that ensures new members feel welcomed, integrated, and connected to members and employees. - Ensure that all touchpoints along the member journey are strategically planned and executed to foster engagement and satisfaction at every stage. - Assist with developing retention strategies, including personalized interventions for at-risk members, to strengthen member loyalty and improve retention rates. - Continuously assess and refine the member journey to adapt to member needs and club goals, focusing on early tenure management and long-term engagement. - Develop and distribute a multi-channel communication strategy that consistently conveys the club’s narrative, promoting member events, activities, and initiatives through email, social media, in-club signage, and digital platform. - Ensure timely and effective dissemination of key updates, reinforcing transparency and keeping members well-informed of club developments. - Communicate consistently and concisely with members and employees across all channels to promote club activities and initiatives. Additional Duties list: - Exhibit strong leadership in navigating the dynamic nature of club operations, proactively resolving challenges, and inspiring cross-departmental collaboration. - Due to the dynamic nature of the club, employees are expected to assist others as needed and take on additional tasks as assigned by management. - Follow all company, club, and department policies, procedures, and instructions. - Represent the company's management team by supporting and enforcing policies while maintaining the highest standards of ethics and integrity. - Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff. - Promote and follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same. - Take the initiative in personal and professional growth and maintain any required certifications relevant to your role. - Address and resolve challenges using available resources, working with regional and corporate teams to support club operations. - Support the overall efficiency of the team by collaborating and contributing to the club’s goals. We'll combine Day To Day and Additional Duties under Responsibilities as a single list? Could split but we have only one Responsibilities section. We'll put all items in a

  . Now Requirements: "Required About You:" list: - High school diploma or equivalent. - 5 years of experience in hospitality, customer relations, food and beverage, private events, or marketing and communications. - 3 years of experience in a leadership or management role. We'll put as
  . Qualifications (Preferred): list: - Bachelor’s degree with a focus in hospitality management, event management, business or marketing and communications. - Proven leadership ability in managing cross-functional teams and adapting to evolving operational challenges. - Preferred experience in areas such as relationship management, food and beverage operations, event management, customer service or membership associations. - Prior experience in leading a team or managing projects to a successful outcome is preferred. - Advanced in Microsoft Office Suite, including Word, Outlook, and Excel. - Experience with CRM systems, particularly Salesforce. We could split Qualifications and Skills. But we have a heading Skills. We could put the Microsoft Office and CRM under Skills, and the rest under Qualifications. Let's do that. Qualifications: Bachelor’s degree, proven leadership ability, preferred experience in areas, prior experience leading team. Skills: Advanced in Microsoft Office Suite, Experience with CRM systems (Salesforce). Physical Requirements: list: - Must be able to stand, walk, and perform physical activities for extended periods. - Ability to work in varying temperatures and environments, with potential exposure to dust, fumes, or gases. - Capable of climbing ladders, squatting, kneeling, reaching, grasping, twisting, bending, and folding/unfolding as required. - Effective communication skills with sufficient visual acuity, including talking and hearing. We could put under Requirements as a separate list? But we already have Requirements list. Could add another
  under Requirements for Physical Requirements. Or we could make a separate section but not allowed headings. We'll include under Requirements as a second
  with a preceding

  maybe? But we must not invent headings. We'll just add another

  under Requirements after the first list, maybe with a

  introducing? But that adds extra text not in original? We could just combine all requirements into one list, mixing education, experience, leadership, physical. That would preserve all info. Let's do that: a single

  under Requirements containing all items: high school diploma, 5 years experience, 3 years leadership, physical requirements items. That is okay. Now Benefits: list: - Medical, dental, and vision coverage - Life insurance - Short-term and long-term disability insurance - 401(k) retirement savings plan - Generous paid time off and leave programs (time off as required by applicable law is also provided for part time team members) Also note: "Your actual base pay will be determined by your skills, experience, education, location, and—if you're in a non-exempt role—hours worked." That's Pay. Also "Want to learn more? Visit www.invitedbenefits.com for full details." Could be part of Benefits as a note. We'll include Benefits
  with those items, and after the list maybe a

  with the link? But we should not add extra text not in original? The link is in original, we can include as a

  after the list. Pay:

  with that sentence. Schedule:

  with "Attendance requirements for this position as outlined on the weekly schedule. Additional hours are required to meet deadlines of the position, including weekends and/or holidays." Now we need to ensure we don't include boilerplate like "Visit www.invitedbenefits.com for full details." That's okay. We must not include "Have more questions? Check out our Invited Jobs website..." etc. Remove. We must not include "Be a part of our Social Networks:" etc. We must not include EEO statement. We must not include "The job posting outlines the general requirements..." etc. Now produce HTML fragment: start with

  About the role

  ...