Director – Loss Mitigation (Deficiency, Total Loss, Insurance, Litigation)

What You'll Do

• Develop and execute initiatives that improve portfolio performance, operational efficiency, and customer outcomes
• Establish, monitor, and manage departmental KPIs and performance metrics
• Design new processes in the total loss and insurance department to increase recoveries, oversee cancellation of insurance products and refunds, and track insurance coverage on existing portfolio
• Build out an internal deficiency collections team as well as a third party collections and debt sale strategy
• Work with collection law firms to rollout a litigation and legal recovery strategy
• Apply best practices in bankruptcy collections ensuring regulatory compliance
• Drive continuous improvement efforts through process redesign, workflow optimization, and technology enhancements
• Manage dialer campaigns and contact strategy for post-charge off and total loss accounts
• Develop, mentor, and inspire leaders and team members while fostering a culture of accountability and customer service excellence
• Participate with early stage and mid stage collections teams to maximize recoveries and lower overall delinquency

What You Bring

• 5+ years of progressive leadership experience in collections, automotive finance, consumer lending, or specialty finance
• Proven success leading collections or call center operations in a high-volume environment
• Experience leveraging analytics, reporting, and technology to improve operational performance
• Demonstrated ability to lead teams and drive organizational change
• Excellent communication, leadership, and relationship-building skills
• Advanced proficiency in Microsoft Office and business systems; experience with NLS or similar servicing platforms preferred
• Experience with SQL, business intelligence tools, and data analysis is a plus