Director IT Technical Operations
for section headings: e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title as heading (not given). No Job ID etc. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. So we need to strip EEO paragraph at end. Also remove "This Job Description is not a complete statement..." maybe considered boilerplate? It's a disclaimer; maybe remove. Also remove "The anticipated posting timeline..." maybe not needed? It's metadata; could be folded into short
or drop. Probably drop. We need to preserve all substantive information. So we need to include responsibilities list, required experience & skills list, benefits list, why join IMA (maybe as About the role). Also include Pay (salary range). Schedule? Not mentioned; maybe not include Schedule section. Benefits section we have. Pay section we have salary range. We need to decide headings: Could use "Responsibilities" for essential job responsibilities. "Requirements" for required experience & skills (maybe combine required and preferred). Could also have "Qualifications" but we can just use Requirements. "Benefits" for benefits. "Pay" for salary range. "About the role" maybe for Why Join IMA? Or we could use "About the role" for a brief summary; but we have Why Join IMA which is more about company. Could treat as About the role. We must not create sections with filler text. So only include sections where we have real content. Thus produce:
About the role
Why Join IMA? ... (the paragraph(s) about entrepreneurial, expanding company, etc.)
Responsibilities
- ... each responsibility
Requirements
- ... each required experience/skill
Benefits
- ... each benefit
Pay
Salary Range: $140,000 USD - $175,000 USD
We should not include Schedule. We need to ensure we preserve all substantive information from responsibilities, required experience & skills, benefits, why join IMA, salary range. Let's extract responsibilities list: - Support and demonstrate IMA’s core values - Value and understanding the importance of diversity, equity, and inclusion among all IMA associates - Recruits, retains and develops IT Field Technician and Helpdesk team members to build a team that meets, or exceeds, IMA’s technology needs for today and tomorrow - Establish clear expectations, accountability, goals, and development plans for leaders and team members. - Responsibility for the design, implementation, and continuous operation of key ITSM foundational processes - Provide strategic directions for Field Technician services supporting offices across the country. - Establish a consistent nationwide field support model while accounting for the needs of individual offices and geographic regions. - Responsible for daily support activities across on-site Field Technicians and Enterprise Help Desk. - Sets key processes and standards for on-site workstation and peripheral hardware and support models. - Facilitates, participates in, and implements continuous improvement and cost management programs designed to facilitate the IMA business strategy and roadmap (examples: balance of on-premises and cloud posture, hardware refreshes, and operational administration improvements) Now required experience & skills list: - Required: Bachelor’s degree - Required: 14+ years’ or equivalent work experience in computer technology-related fields - Required: 10+ years’ management experience with technical team members - Preferred: experience managing remote team members - Required: in-depth knowledge across infrastructure and operations demonstrated with certifications in ITIL, ITSM, or other - Required: 10+ years’ current Microsoft desktop operating system, Microsoft Outlook, Microsoft Teams, Sharepoint experience - Required: 10+ years of workstation management and application deployment utilizing Microsoft Intune - Required: 10+ years’ experience and demonstrated success with implementation and improvements for a service desk ticketing system, including workflows and asset management with Fresh Service experience preferred. - Required: 8+ years’ experience with IT processes for employee onboarding, offboarding, and workstation setup - Required: 8+ years’ experience supporting office IT capabilities for printing, conference room AV, access badging. - Preferred: Experience with Microsoft M365 integration projects. - Some travel required Also "The anticipated posting timeline for this opportunity is 09/28/2026-10/28/2026." Could be dropped as metadata. Now benefits list: - Annual Performance Bonus - Stock Purchase - Medical Plans - Prescription Drugs - Dental - Vision - Family Assistance Program - FSA - HSA - Pre-Tax Parking Plan - 401(k) - Life/AD&D - Accident - Critical Illness - Hospital Indemnity - Long Term Care - Short-term Disability - Long-term Disability - Business Travel Accident - Identity Theft - Paid Time Off - Flexible Work Options - Paid Holidays - Sabbatical - Gift Matching - Well-Being Stipend - Personal and Professional Development Also note: "In addition to our robust benefits package, the final offer amounts will depend on a variety of factors, including the candidate’s geographic location, prior relevant experience, and their knowledge, skills, and abilities." Could be included in Pay section maybe. Now Why Join IMA paragraph(s): - "We’ve built a reputation for putting our associates first" - "What if we told you that you could be an integral part of an entrepreneurial, expanding company, develop lasting relationships, earn competitive benefits, plus claim part ownership? It’s this unique ownership business model that makes working at IMA so appealing." - "We work in teams. We sell in teams. We win and prosper as a team" - "We provide support systems and resources that enable each of our associates to focus on what they do best. And as an independent company based in the Midwest, we’re big enough to write business all over the world and small enough to implement your ideas quickly." - "We are recognized nationally as a leader in our industry• Business Insurance Magazine – Best Places to Work in Insurance • US Insurance Awards – Community Outreach Project of the Year • U.S. Chamber of Commerce Citizen Awards – Best Corporate Steward finalist • Inc. Magazine Best Workplaces • Inc. 5000 – List of Fastest Growing Companies • Alaska Journal of Commerce – Best Workplaces in Alaska • Charlotte Business Journal – Best Places to Work • Civic 50 Colorado Honoree Recognizing 50 Most Community-Minded Companies • Connecticut Top Workplaces • Dallas Business Journal – Best Places to Work • Denver Business Journal – Best Places to Work • Denver Business Journal – Fast 50 • Kansas City Business Journal – Best Places to Work • Los Angeles Business Journal – Best Places to Work • Puget Sound Business Journal – Washington’s Best Workplaces • Tampa Bay Times – Best Workplaces • The Salt Lake City Tribune Top Workplaces • Utah Business – Best Places to Work • Wichita Business Journal – Best Places to Work" We need to preserve all that. Could combine into a paragraph or multiple. Use
for prose. Now produce HTML. We must not include markdown fences. Just raw HTML. Let's craft:
About the role
We’ve built a reputation for putting our associates first. What if we told you that you could be an integral part of an entrepreneurial, expanding company, develop lasting relationships, earn competitive benefits, plus claim part ownership? It’s this unique ownership business model that makes working at IMA so appealing. We work in teams. We sell in teams. We win and prosper as a team. We provide support systems and resources that enable each of our associates to focus on what they do best. And as an independent company based in the Midwest, we’re big enough to write business all over the world and small enough to implement your ideas quickly. We are recognized nationally as a leader in our industry. Business Insurance Magazine – Best Places to Work in Insurance; US Insurance Awards – Community Outreach Project of the Year; U.S. Chamber of Commerce Citizen Awards – Best Corporate Steward finalist; Inc. Magazine Best Workplaces; Inc. 5000 – List of Fastest Growing Companies; Alaska Journal of Commerce – Best Workplaces in Alaska; Charlotte Business Journal – Best Places to Work; Civic 50 Colorado Honoree Recognizing 50 Most Community-Minded Companies; Connecticut Top Workplaces; Dallas Business Journal – Best Places to Work; Denver Business Journal – Best Places to Work; Denver Business Journal – Fast 50; Kansas City Business Journal – Best Places to Work; Los Angeles Business Journal – Best Places to Work; Puget Sound Business Journal – Washington’s Best Workplaces; Tampa Bay Times – Best Workplaces; The Salt Lake City Tribune Top Workplaces; Utah Business – Best Places to Work; Wichita Business Journal – Best Places to Work.
Responsibilities
- Support and demonstrate IMA’s core values
- Value and understanding the importance of diversity, equity, and inclusion among all IMA associates
- Recruits, retains and develops IT Field Technician and Helpdesk team members to build a team that meets, or exceeds, IMA’s technology needs for today and tomorrow
- Establish clear expectations, accountability, goals, and development plans for leaders and team members.
- Responsibility for the design, implementation, and continuous operation of key ITSM foundational processes
- Provide strategic directions for Field Technician services supporting offices across the country.
- Establish a consistent nationwide field support model while accounting for the needs of individual offices and geographic regions.
- Responsible for daily support activities across on-site Field Technicians and Enterprise Help Desk.
- Sets key processes and standards for on-site workstation and peripheral hardware and support models.
- Facilitates, participates in, and implements continuous improvement and cost management programs designed to facilitate the IMA business strategy and roadmap (examples: balance of on-premises and cloud posture, hardware refreshes, and operational administration improvements)
Requirements
- Bachelor’s degree
- 14+ years’ or equivalent work experience in computer technology-related fields
- 10+ years’ management experience with technical team members
- Preferred: experience managing remote team members
- In-depth knowledge across infrastructure and operations demonstrated with certifications in ITIL, ITSM, or other
- 10+ years’ current Microsoft desktop operating system, Microsoft Outlook, Microsoft Teams, SharePoint experience
- 10+ years of workstation management and application deployment utilizing Microsoft Intune
- 10+ years’ experience and demonstrated success with implementation and improvements for a service desk ticketing system, including workflows and asset management (Fresh Service experience preferred)
- 8+ years’ experience with IT processes for employee onboarding, offboarding, and workstation setup
- 8+ years’ experience supporting office IT capabilities for printing, conference room AV, access badging
- Preferred: Experience with Microsoft M365 integration projects
- Some travel required
Benefits
- Annual Performance Bonus
- Stock Purchase
- Medical Plans
- Prescription Drugs