Director, IT Service Management | PAM Health Corporate
About the role
We are seeking a highly motivated and experienced IT Service Director to join our dynamic team. In this role, you will be responsible for overseeing the delivery and management of IT services, ensuring they meet the needs of the business and its users. You will play a key role in driving operational efficiency, optimizing service performance, and implementing best practices in IT service management (ITSM).
Responsibilities
- Oversee the delivery and management of IT services
- Ensure IT services meet the needs of the business and its users
- Drive operational efficiency
- Optimize service performance
- Implement best practices in IT service management (ITSM)
Requirements
- Bachelor’s Degree in Computer Science, Information Technology or Related field preferred.
- Hands on experience with ServiceNow, Remedy or another ITSM Tool.
- ITIL Certification preferred.
- 3 to 5 years of experience in IT service management, including service delivery, incident management, change management and problem management.
Qualifications
Education and Training: Bachelor’s Degree in Computer Science, Information Technology or Related field preferred. Hands on experience with ServiceNow, Remedy or another ITSM Tool. ITIL Certification preferred.
Skills
- Strong leadership and project management skills
- Experience with ITSM tools such as ServiceNow, Remedy
- ITIL certification or equivalent experience
Benefits
PAM Health offers a comprehensive benefits package that includes medical, dental, and vision benefits, an Employee Assistance Program, flexible spending accounts, life and disability insurance, education opportunities, and more.
Pay
Competitive salary based on experience and qualifications.
Schedule
Full-time position.