Director IT Commercial Systems and CRM Operations - Global Commercial Technology

For a leader in the Pharmaceuticals & Biotech space, this role will lead operational priorities where safety, quality, compliance, and execution discipline are central to success. You will collaborate with field leadership, support functions, and cross-functional stakeholders to improve accountability, service delivery, and operational consistency. The position offers the opportunity to influence operational scale, customer outcomes, and organizational performance within a life sciences environment.

Location: Remote - US based candidates only, no visa sponsorship available

Responsibilities

• Lead management of commercial technology platforms in the US and JPAC
• Partner with stakeholders to align technology roadmaps with business strategies
• Serve as a trusted advisor, translating strategic priorities into technology solutions
• Oversee CRM platform operations ensuring reliability and compliance
• Manage stakeholder relationships and facilitate alignment of business and technical priorities

Qualifications

• Bachelor's degree in IT, Computer Science, Engineering or Business
• 10+ years of IT experience, especially in pharmaceutical commercial systems
• 5+ years of leadership in managing technical teams
• Expertise in CRM platforms like Salesforce or Veeva in regulated environments
• Strong understanding of pharmaceutical commercial processes

Pay

$172,500 – $232,500 annually

Benefits

• Participate in an annual bonus plan for commercial roles
• Opportunity for discretionary equity awards
• Eligibility for the Employee Stock Purchase Plan
• Comprehensive benefits package including Medical, Dental, and Vision
• Paid Time Off and Wellness initiatives