Director, International Operations & Growth

What you will do

• Define and continuously evolve the company's international operating model to support growth across new geographies and markets.
• Partner with International Sales leadership to convert growth strategies into executable operational plans.
• Establish scalable frameworks for market entry, delivery readiness, and operational expansion.
• Develop repeatable approaches for launching and supporting delivery capabilities in emerging international markets.
• Identify opportunities to leverage existing operational structures and avoid unnecessary duplication across regions.
• Own the operational components of the international business plan.
• Lead prioritization decisions across international opportunities, investments, and delivery commitments.
• Evaluate growth plans against organizational capacity and operational readiness.
• Facilitate cross-functional tradeoff decisions when demand exceeds available resources.
• Provide leadership visibility into international growth risks, constraints, and capability requirements.
• Develop and maintain international capacity and workforce forecasts.
• Coordinate resource planning across practices, regions, delivery teams, contractors, partners, and global delivery centers.
• Identify capability gaps required to support future market expansion.
• Recommend staffing, recruitment, partnership, subcontractor, and investment strategies to support growth.
• Partner closely with UDC India leadership to align global delivery capabilities with international demand.
• Ensure new international opportunities are supported by clear execution plans and delivery readiness assessments.
• Establish readiness criteria for market launches, project mobilization, and resource deployment.
• Monitor international operational performance, utilization, capacity, and profitability.
• Identify and address systemic execution challenges impacting growth and scalability.
• Partner with existing operations leaders to improve consistency across international delivery activities.
• Own the framework for determining how international work is delivered.
• Evaluate and recommend the optimal mix of local, regional, partner, contractor, and global delivery center resources.
• Establish decision criteria for delivery model selection based on customer expectations, cost, risk, scalability, and profitability.
• Standardize delivery model governance across international markets.
• Continuously assess and improve international delivery effectiveness and operating efficiency.
• Collaborate with International Sales leadership on expansion strategies and market-entry decisions.
• Assess operational implications associated with entering new countries, regions, and service offerings.
• Support strategic pursuits and major international opportunities.
• Participate in joint marketing and growth planning decisions to ensure operational feasibility and scalability.
• Provide recommendations on where and how the organization should invest to support future international growth.

What we look for from you

• 8+ years of experience in operations leadership, professional services management, portfolio management, or business operations.
• Demonstrated success building scalable operating models in growth-oriented organizations.
• Experience managing cross-functional initiatives across multiple geographies and organizational boundaries.
• Strong capability in resource planning, capacity management, and portfolio prioritization.
• Experience with global delivery organizations, offshore teams, or distributed delivery models.
• Strong financial and commercial acumen.
• Exceptional ability to influence without direct authority and align diverse stakeholders around shared objectives.

Pay

Compensation range: $150,000-$180,000/annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, experience, and location.