Director, Internal Communications

Key Responsibilities

• Define how information moves from the executive team through leaders and managers to employees: what gets communicated broadly, what flows through managers, what needs repetition, and through which channels.
• Advise Rewards leadership on communications strategy for key business moments such as product changes, organizational shifts, strategic pivots.
• Give leaders at all levels the messaging and tools to communicate strategy with their teams.
• Collaborate with Rakuten International communications on initiatives requiring a unified enterprise message.

Qualifications

• Exceptional writer, especially in plain language that makes strategy feel relevant to the person reading it.
• Enough understanding of the business to translate operating context into clear employee narratives without being hand-held.
• Consumer tech, ad tech, and e-commerce backgrounds preferred.
• Operationally disciplined. This role runs programs. You build repeatable systems for recurring programs, keep tight calendars, and follow through.
• Comfortable with data. You learn from survey results and channel metrics to adjust your approach.
• Strong executive presence. You can counsel senior leaders and push back when it's warranted.
• Tech literate. You use available tools to work faster and smarter, and can help employees navigate AI adoption with clarity and confidence.
• Able to earn trust across a complex organization without formal authority. Measures of success include employee engagement and understanding of company strategy, employee clarity on how their work connects to company priorities, leadership communication effectiveness as rated by employees, and comprehension across key internal channels during major initiatives and transitions.