Director, Inside Enterprise Account Management, Comcast Business

About the role

The Director, Inside Enterprise Account Management (IEAM) is responsible for setting the strategic vision, direction, and performance standards for the Inside Enterprise Account Management (IEAM) organization supporting existing Comcast Business customers with less than $3,500 in monthly estimated telco spend. This role leads a multi-level organization of IEAM leaders and account management professionals responsible for expanding, retaining, and deepening customer relationships through strategic account planning, solution selling, and disciplined execution.

Responsibilities

• Set the strategic direction for the IEAM organization to drive revenue growth, account penetration, retention, and customer satisfaction across assigned Enterprise customer segments.
• Lead, coach, and develop a multi-level team of managers and Inside Enterprise Account Managers, building a strong leadership bench and a culture of accountability, performance, inclusion, and continuous improvement.
• Establish scalable operating rhythms, performance standards, coaching models, and inspection processes to improve sales execution, funnel management, forecast accuracy, and quota attainment.
• Develop and execute customer coverage, segmentation, account assignment, and sales capacity strategies that maximize penetration of existing Enterprise customers with less than $3,500 in monthly telco spend.
• Guide managers and teams in building strategic account plans that identify incremental revenue opportunities, protect embedded base services, improve renewal outcomes, and expand multi-product adoption.
• Own organizational performance against annual revenue, retention, sales productivity, participation, customer experience, and operational excellence objectives.
• Lead long-term planning for quota design, compensation inputs, reporting, tools, process improvements, onboarding, training, and change management required to scale the IEAM model nationally.
• Represent the IEAM organization in executive-level discussions, business reviews, and cross-functional planning forums; communicate priorities, risks, opportunities, and results with clarity and influence.
• Stay current on competitive trends, customer needs, market dynamics, and emerging technologies to ensure the organization effectively positions Comcast Business solutions in the marketplace.
• Consistently exercise independent judgment and discretion in matters of significance.

Qualifications

• Results-Driven
• Goal-Oriented
• Communicator
• Good Listener
• Self-Starter
• Adaptable