Director, Indirect and Telecom Tax

About the role

Join our dynamic team of professionals dedicated to enhancing customer experiences through innovative solutions. This role is responsible for providing exceptional service to our clients, utilizing advanced technology to streamline interactions and drive business outcomes.

Responsibilities

• Handle inbound and outbound calls with professionalism and accuracy.
• Utilize CRM tools to manage client interactions and track performance metrics.
• Escalate issues to supervisors and provide timely updates on case statuses.
• Conduct research and gather feedback from clients to improve service delivery.
• Adapt to new technologies and processes to enhance service quality.

Requirements

• Bachelor's degree in Communications, Business Administration, or related field.
• At least 2 years of experience in customer service or a related field.
• Strong communication skills, both verbal and written.
• Proficiency in CRM software and basic computer literacy.
• Ability to work independently and under pressure.

Qualifications

• Experience with call center operations.
• Knowledge of industry best practices in customer service.
• Excellent problem-solving and decision-making skills.

Skills

• Customer Service Skills
• Technical Proficiency
• Problem Solving
• Communication

Benefits

• Competitive compensation package including base salary and incentives.
• Flexible working hours and remote work options.
• Comprehensive health insurance coverage.
• Annual performance bonuses based on individual and company performance.
• Professional development opportunities and training programs.

Pay

$40,000 - $50,000 annually.

Schedule

Full-time, Monday through Friday, 8:00 AM - 5:00 PM.